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ibis Kolkata Rajarhat, Kolkata, India

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REF24692F

Assistant Manager Sales/ Sales Executive

Region

India, Middle East & Africa


Job Description

MAIN DUTIES AND RESPONSIBILITIES:

  • To be totally familiar with hotel products, rates, and promotions at all times. Maintain up to date understanding of company products and rates and involvement in cross selling of these when required
  • Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes
  • Provide ongoing market intelligence by monitoring business sources and segments
  • Represent hotel at trade fairs, functions and other related events as directed.
  • Ensure that sales blitzes in the local city or outstation for the geographic area of responsibility are conducted timely and efficiently.
  • Participate in hotel activities including promotions, sales blitzes, entertainment and other operational areas as directed.
  • Penetrate and saturate prospective and existing customer organizations for effective multi department selling.
  • Service needs of customers by attending to all requests promptly within 24 hours.
  •  Assist the DOSM in pursuing new market segments to secure sales and prepare proposals for consideration
  • Develop strong, secure and productive business relations with all companies within portfolio under the geographic / market segment allocated.
  • Develop strong, secure and productive business relations with all companies within portfolio under the geographic / market segment allocated.
  • Positive communication of the hotel image to existing and potential customer at all times.
  • Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.
  • Handle guest and employee inquiries in a courteous and efficient manner.
  • Maximize occupancy and average rate of hotel through creative and selective selling.
  • Accurately report the month-end, year-to-date room night and revenue accounts to the DOSM, for revenue increasing opportunities and possible action plans.
  • Report on trends in the industry and local markets.
  • Budget, plan, and execute cost-effective and productive sales trips at least 45 days prior to your trip.
  • Maintain a calendar allowing you to meet all established deadlines and planned sales trips. Regular deadlines include (but are not limited to) the monthly forecast and expect-to-turn reports.
  • Maintain accurate information on all new and on-going leads and accounts, including solicitation efforts.
  • Plan and execute cost-effective and productive sales trips into your assigned territory, to improve and increase our penetration of that market.
  • Contact and entertain clients during their site visits and through invitations to contacts within his/her respective segment.
  • Ensures that all incoming correspondence (inquiries, requests, offers, confirmations, etc.) are attended to and replied in due time.
  • Prepares and transmits the Call Reports on a weekly basis to the DOS.
  • Establishes a Monthly Report which includes the summary of the past activities, prospection and trends, and analyses competitor’s sales and promotion efforts, forecast for all sales activities & production/conversion figures. Attends once a month hotel’s Sales/Rooms Division and Credit meeting.
  • Targets to achieve key figures from key accounts / key markets through preparation and execution of proper action plan for his/her field of responsibility.
  • Establishes and signs contracts considering the official Rate Policy in co-ordination with the DOSM.
  • Conducts rate market surveys to advise management of actual market trends.
  • Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel’s management.
  • Thoroughly familiarizes oneself with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
  • He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility..Other duties as assigned.
  • Assist in Task Force Teams for new openings.
  • Carry out any other reasonable task (which may not be stated here) as requested.

Qualifications

  • Bachelors Degree in Marketing, Business Administration and other related fields.
  • 2-3 years working experience in Hospitality Industry.
  • Sound knowledge of digital and traditional marketing strategies and operations
  • Problem solving, communication skills as to relating with clients and colleagues

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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