Assistant Manager - Learning & Development

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. 

Job Purpose:

The Assistant Manager of Learning & Development is responsible for supporting the design, delivery, and management of training programs and initiatives aimed at enhancing the skills and performance of employees. The role ensures that all learning programs align with the organization’s objectives and contribute to the overall development and engagement of employees.

Key Responsibilities:

1. Training Needs Analysis:

   • Work with department heads and team leaders to identify training needs based on performance assessments, departmental goals, and employee feedback.

   • Develop and maintain a training matrix for each department.

2. Training Program Design & Development:

   • Assist in the creation and adaptation of training content, ensuring it aligns with the company’s goals, culture, and employees’ learning preferences.

   • Design and develop engaging, interactive learning materials (e.g., presentations, manuals, eLearning modules).

   • Collaborate with external vendors to source training programs when necessary.

3. Training Delivery:

   • Facilitate and deliver training sessions (both in-person and online) on various topics such as leadership, customer service, technical skills, compliance, etc.

   • Ensure the training environment is positive, engaging, and encourages learning and participation.

4. Training Administration:

   • Organize and coordinate logistics for training programs, including scheduling, room setup, and ensuring necessary resources are available.

   • Maintain training records and ensure that employee progress is tracked and documented.

5. Program Evaluation & Feedback:

   • Collect feedback from participants to evaluate the effectiveness of training programs.

   • Analyze training results and suggest improvements or new approaches based on participant feedback and performance metrics.

   • Prepare regular reports for management on the success and impact of training initiatives.

6. Learning Management System (LMS) Administration:

   • Manage the LMS, ensuring all training materials are uploaded, and employee training records are up-to-date.

   • Monitor employee progress and usage of the LMS, providing assistance as needed.

7. Employee Development:

   • Promote a culture of continuous learning and professional development across the organization.

   • Support the development of leadership, succession planning, and career progression programs.

8. Collaboration & Stakeholder Management:

   • Collaborate with HR, management, and other departments to ensure training programs meet company needs.

   • Build strong relationships with external trainers, consultants, and vendors to ensure the quality and relevance of training offerings.

9. Compliance & Industry Standards:

   • Ensure all training programs comply with relevant industry standards and legal requirements.

   • Stay up-to-date with trends and best practices in learning and development.

Qualifications & Requirements:

• Education:

  • Bachelor's degree in Human Resources, Business Administration, Education, or related field.

  • Relevant certifications in learning and development or training (e.g., CPLP, ATD, etc.) would be an advantage.

• Experience:

  • 2+ years of experience in learning and development, training coordination, or HR.

  • Experience with Learning Management Systems (LMS) is preferred.

  • Previous experience in a leadership role or as a trainer is an asset.

• Skills:

  • Strong understanding of instructional design, adult learning principles, and training methodologies.

  • Excellent communication, presentation, and facilitation skills.

  • Strong organizational and multitasking abilities.

  • Ability to evaluate and analyze training effectiveness and performance metrics.

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Personal Attributes:

  • Strong interpersonal skills with the ability to build relationships across all levels of the organization.

  • Proactive, detail-oriented, and results-driven.

  • Passion for continuous learning and development.

Working Conditions:

• Full-time position with occasional travel for training sessions or events.

• The role may require occasional evening or weekend hours depending on training schedules.