- Integral
- Permanente
- THE SEBEL
- Governança
__jobinformationwidget.freetext.LocationText__
The Sebel Auckland Viaduct Harbour, Auckland, New Zealand
__jobinformationwidget.freetext.ExternalReference__
REF43701E
Assistant Manager
Region
MEA SPAC
Esta vaga já expirou. Veja funções semelhantes abaixo...
Are you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you! The Sebel Auckland Viaduct Harbour and The Sebel Auckland Quay West are looking for a dynamic and enthusiastic Assistant Manager to join our dedicated team.
Inspiring and engaging. As Assistant Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.
We are looking for a Assistant Manager to come join our small and dedicated team. If you love working in hospitality, and you’re looking for your next opportunity. A role with us could be the beginning of a new career.
This position reports directly to the Front Office Manager.
If you have a passion for service, attention to detail then we want to hear from you!
Key Duties:
- Actively participate in weekly Front Office meetings, where possible, respecting the confidentiality of issues, which may be discussed formally or informally.
- Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- Totally conversant PMS and balance procedures. Run reports and draw up statistical information as required by finance policies and procedures and as requested by the Front Office Manager.
- Complete computer system backups and save in accordance with finance policies and procedures.
- Supervision of night lobby services, ensuring guest arrivals and departures are as efficient as possible.
- Be aware of room availability and sensitively manager overbooking situations where late night “bumping” is required.
- Ensure telephones are answered promptly and professionally following service procedures
- Ensure the cleanliness/neatness of the hotel including back areas by monitoring night cleaning activities
- Programme wake up calls ensuring these are received. Order newspapers as necessary.
- Fully aware of the action to be taken and ensure the safety of guests and staff in the event of an emergency such as fire, armed hold up or bomb threat in accordance with procedures laid down in emergency policies and procedures
- Research, recommend and liaise with the Front Office Manager regarding procedures to improve the overall efficiency of the department.
- Report immediately to the Front Office Manager or RDM unusual occurrences or security issues, ensure correct documentation has been completed
- Ensure maintenance requests are completed and forwarded to AM shift Assistant Manager. Call Chief Engineer in emergencies.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera / opera cloud is required
- Proven ability to build and maintain good relationships with all stakeholders
- LCQ Certificate
- Valid Managers Certificate
- Valid First Aid Certificate
- Minimum 12 months’ work experience in a similar position
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- Strata property experience is required
Does this sound like you? Apply now!
40 hours per week over a rotating roster.
- Accelerate Your Growth: Unlock Accor Academy for career advancement.
- Your Time, Your Way: Flexible schedules for work-life balance.
- Live the Experience: Exclusive Accor Heartist Benefits worldwide.
- Bring Your Mates: Earn a referral bonus by referring friends.
- Perks That Matter: Uniform provided, global discounts.
- Support & Wellness: Access to our Employee Assistance Program.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
NOVOTEL GOA PANJIM, Panaji, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Panaji
Áreas
Governança
Descrição
Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and c
Referência
7be2252c-bab3-4598-af91-40651bd7a8a8
Data de validade
01/01/0001
Salário
Localização
NOVOTEL GOA PANJIM, Panaji, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Panaji
Áreas
Governança
Descrição
Ensure quality and appropriateness of customer service provided.To maintain Front Office log book and shift reports.Respond to inquiries and resolve problems in an effective manner.Ensure all guests r
Referência
8626e7af-05c8-4bf1-83fe-7bf550a55367
Data de validade
01/01/0001
Salário
Localização
Fairmont Château Laurier, Ottawa, Canada
Experience Level
Associate
Jornada de Trabalho
Meio Período
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Ottawa
Áreas
Governança
Descrição
Reporting to the Housekeeping Leadership Team, responsibilities and essential job functions include but are not limited to the:Consistently offer professional, friendly and engaging serviceClean all a
Referência
b3351b2d-aa4f-4cd1-8344-68d90632a6a1
Data de validade
01/01/0001
Salário
Localização
Novotel Paris la Défense Esplanade, Courbevoie, France
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Courbevoie
Áreas
Governança
Descrição
En tant que Chef de Brigade de nuit vous serez en charge de :- Assurer l'accueil des clients à l'hôtel durant la nuit et veiller à la qualité des prestations offertes aux clients.- Prendre en compte e
Referência
43e6b4a9-cc35-46de-980c-3690a5dacaed
Data de validade
01/01/0001
Salário
Localização
SWISSOTEL BUYUK EFES IZMIR, İzmir, Turkey
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SWISSOTEL
Tipo de Contrato
Permanente
Locations
Izmir
Áreas
Governança
Descrição
Bellperson -The vehicle is managed so that it can be assigned to the Valet operation and provides car parking services to the guests according to the traffic rules. - Helps to pick up the luggage fr
Referência
f4b15106-afd2-4d66-ba05-308adcbf4f5c
Data de validade
01/01/0001
Salário
Localização
Sofitel Mumbai BKC, Mumbai, India
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Mumbai
Áreas
Governança
Descrição
Ensures guests’ requests are handled efficiently at the Guest Service Centre.Manage the Guest Service Centre operation and work flow to maximize guests’ satisfaction.Ensures all calls from guests and
Referência
de3377ac-9d91-44d5-afad-ba5e3a01439c
Data de validade
01/01/0001
Salário
Localização
FAIRMONT FAIRMONT UDAIPUR, Udaipur, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Udaipur
Áreas
Governança
Descrição
As a Bell Desk Ambassador of Fairmont Udaipur Palace, you will be the first point of contact for guests, providing exceptional service and assistance with their luggage and transportation needs. You w
Referência
2ca1e86b-0c70-4a4a-8209-84b709f0bd12
Data de validade
01/01/0001
Salário
Localização
Novotel London Blackfriars, London, United Kingdom
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
London
Áreas
Governança
Descrição
Your expertise will enable you to provide VIP service to our guests. Your typical duties will include but won't be limited to:Welcoming our late arrival guests and farewelling our early departures.Ma
Referência
b2b3f1d5-1120-4c29-820e-eb8e514fbe5b
Data de validade
01/01/0001
Salário
Localização
ibis London City - Shoreditch, London, United Kingdom
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
IBIS
Tipo de Contrato
Permanente
Locations
London
Áreas
Governança
Descrição
As our next Multiskilled Night Team Member, you…Are the ‘face of IBIS Shoreditch’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do,
Referência
f97a6cdf-9a91-4f09-a8bc-72137c4e068a
Data de validade
01/01/0001
Salário
Localização
ibis London City - Shoreditch, London, United Kingdom
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Permanente
Locations
London
Áreas
Governança
Descrição
As our next Multiskilled Night Team Member, you…Are the ‘face of IBIS Shoreditch’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do,
Referência
4c596a03-b076-4b9d-a019-e877b8b65471
Data de validade
01/01/0001