Assistant Manager

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for an ambassador for Sofitel Auckland Viaduct Harbour as Assistant Manager. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Your Purpose: You are the hotel’s maestro—quietly guiding the orchestra of guest arrivals, team dynamics, and first impressions, ensuring that every note of the luxury experience is flawlessly in tune.

Applications close: 31 May 2025 

Our Ambassador will:

• Support Daily Operations: Assist in managing the day-to-day Front Office, Portering, and Night Audit functions to maintain service standards, efficiency, and profitability.

• Customer Service Excellence: Help position the hotel as a market leader in personalised, customer-focused service.

• Team Coordination: Participate in and help run weekly Front Office meetings while maintaining confidentiality on discussed matters.

• Guest Experience Management: Supervise guest arrivals and departures to ensure smooth check-in/out and accurate room allocations.

• System and Reporting Accuracy: Ensure effective use of the Front Office system, maintaining data accuracy and generating necessary operational reports.

• Operational Liaison: Coordinate with Maintenance and manage lobby services (car parking, portering) to ensure prompt guest service and issue resolution.

• Performance Monitoring: Support night audit accuracy, assist in preparing monthly reports, and handle other tasks as directed by hotel management.

• Strong user knowledge of Microsoft Office and Microsoft Outlook
• Valid LCQ, clean NZ Full Drivers License and Managers Licence.
• Eager to learn and comfortability training.
• Strong organisational skills, decision making and excellent presentation.
• At least 1-2 years experience in a Leadership role or similar; PMS: Opera Cloud
• At least 1 year in a leadership role experience within the hotel industry
• Attention to detail
• Strong presentation and organisation skills
• Ability to work in the fast paced environment and be proactive
• Previous hotel or administration experience
• Positive bubbly personality
• Flexibility to work weekends and public holidays
• Projects professional image at all times through personal presentation / interpersonal skills.

• Learn your Way - Access to Dobeco so you can Earn while you Learn!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks of Primary Carer leave and up to 2 weeks of Secondary Carer leave
• Access to our Employee Assistance Program