1. Integral
  2. Permanente
  3. Alimentos e Bebidas
  4. ACCOR


ibis Kolkata Rajarhat, Kolkata, India



Assistant Manager Guest Services



Job Description

  • Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality.
  • Monitor inventory levels and order supplies as needed to maintain optimal stock levels.
  • Ensure compliance with health and safety regulations and hotel policies.
  • Assist in recruiting, training, and supervising food and beverage staff.
  • Schedule staff shifts and manage labour costs effectively.
  • Conduct regular performance evaluations and provide feedback to staff members.
  • Address guest concerns and complaints promptly and professionally.
  • Monitor guest feedback and implement improvements to enhance guest satisfaction.
  • Foster a customer-focused environment and encourage staff to exceed guest expectations.
  • Assist in preparing and managing the departmental budget.
  • Monitor revenue and expenses, identifying opportunities to increase profitability.
  • Implement cost control measures to optimize operational efficiency.
  • Assist in developing and updating menus in collaboration with the culinary team.
  • Ensure compliance with food safety standards and regulations.
  • Monitor food quality and presentation to maintain brand standards.
  • Coordinate and oversee events, banquets, and special functions.
  • Work closely with the sales and catering teams to ensure successful event execution.
  • Ensure timely communication and coordination with all departments involved in event planning.


Our ideal candidate is:

  • Service oriented with 3-4 years experience minimum
  • Creative in their approach and understands how to deliver unique and memorable experiences, building loyalty and return custom.
  • Calm and able to work well in a fast-paced team environment.
  • Strong communicator with proven problem-solving abilities and exceptional attention-to-detail.
  • Flexible to work a rotating roster including some early mornings, evenings, weekends and public holidays as required.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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