Assistant Manager- Guest Service

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We are seeking a dynamic and customer-focused Assistant Manager-Guest Service to join our team.In this role, you will play a crucial part in ensuring exceptional guest experiences and maintaining the highest standards of service in our hotel operations.

• Oversee and coordinate daily guest service operations, including front desk, reception, cashiering, reservations, and outlet services
• Train, mentor, and manage Guest Service Associates, fostering a collaborative and supportive team environment
• Implement and maintain efficient systems and procedures to enhance guest satisfaction and operational effectiveness
• Monitor and address guest feedback, resolving issues promptly and professionally
• Collaborate with other departments to ensure seamless guest experiences across all touchpoints
• Analyze performance metrics and guest satisfaction data to identify areas for improvement
• Assist in developing and implementing innovative guest service initiatives
• Handle VIP guests and special requests with utmost care and attention to detail

• Diploma in Tourism / Hospitality Management.
• Minimum 1 years of relevant experience in a similar capacity.
• Knowledge about both the departments Front Office and F&B service.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Good working knowledge of MS Excel, Word, & PowerPoint.

• Strong leadership, interpersonal and training skills.
• Good communication and customer contact skills.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.