Assistant Manager – Colleagues Accommodation & Transportation

Fairmont Mumbai 

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   
 

POSITION OVERVIEW

At Fairmont Mumbai, colleagues are the heart of our hotel. The Assistant Manager – Employee Accommodation & Transportation plays a critical role in delivering a safe, comfortable, and dignified living and commuting experience for all colleagues. This role oversees daily housing operations, transport services, safety compliance, and service excellence, while upholding Fairmont’s legendary standards of care, luxury, respect, and colleague engagement.

KEY RESPONSIBILITIES

1. Accommodation Operations & Service Excellence

• Conduct daily rounds across all colleague accommodation buildings as per Fairmont standards—covering safety, cleanliness, room condition, hygiene, and colleague welfare.

• Ensure each accommodation offers a luxury service environment aligned to Fairmont’s colleague care philosophy—well-lit corridors, functional amenities, fresh environment, and professional upkeep.

• Prepare weekly inventories of accommodation assets, linen, amenities, fixtures, and electrical fittings, ensuring shrinkage control and accurate stock records.

• Ensure guestroom-like cleanliness standards in colleague accommodation; conduct surprise inspections and ensure housekeeping teams meet Fairmont brand quality.

• Monitor pest control schedule, water tank cleaning, deep cleaning cycles, and ensure documentation is maintained as per brand audits.

• Ensure adequate supplies such as cleaning material, toiletries for common areas, and maintenance stock are always available.

• Maintain room allocation efficiency, ensuring optimal use of space and preparing vacancies for new joiners.

2. Compliance, Safety & Colleague Welfare

• Ensure accommodations comply with local statutory norms, fire safety regulations, and Accor/Fairmont policies.

• Conduct monthly safety audits, fire extinguisher checks, emergency exit visibility, and coordinate mock drills with Security & Engineering.

• Ensure real-time CCTV functioning, and escalate any misconduct, safety violation, or unusual activity to the Director – People & Culture immediately.

• Maintain hygiene and safety to meet ALLSafe, Heartist® and Accor H&S standards.

• Ensure dignified living conditions, privacy standards, and maintenance of Fairmont’s culture of respect for all colleagues.

3. Engineering & Maintenance Coordination

• Track all engineering complaints—AC, plumbing, electrical, carpentry, power issues—and log them in a detailed Repair & Maintenance Tracker.

• Ensure issues are recorded, assigned, followed up, closed, and documented with before/after photos.

• Conduct preventive maintenance planning for rooms, corridors, water systems, elevators, lighting, and common spaces.

• Monitor vendor visits for water pumps, DG set, lift servicing, and electrical panels; ensure reports are submitted.

4. Documentation, Reporting & Administration

• Prepare Allotment Letters, ensure Do’s & Don’ts are explained clearly, signed, and filed systematically.

• Maintain updated accommodation files, occupancy charts, disciplinary records, transfer logs, and handover notes.

• Submit electricity bills for all accommodations to P&C within defined timelines; monitor consumption trends for cost control.

• Circulate daily accommodation reports, highlight issues, and update action taken notes.

• Maintain weekly & monthly MIS for:

  • Occupancy

  • Vacancies

  • Maintenance issues closed

  • Energy consumption

  • Security observations

  • Housekeeping performance

5. Transportation Management – Fairmont Service Standards

• Oversee end-to-end transportation operations, ensuring colleague pickup/drop routes run on time with zero safety compromise.

• Plan transport schedules as per peak hours, shift timings, airport runs, and late-night colleague requirements.

• Ensure vehicles meet Fairmont standards of cleanliness, hygiene, seat comfort, lighting, and safety.

• Monitor GPS tracking, punctuality, fuel logs, and vendor performance.

• Train drivers on etiquette, behavior, grooming, safety protocols, and Heartist® culture.

• Handle concerns such as delays, breakdowns, misroutes, and colleague safety alerts immediately.

6. People Management & Vendor Coordination

• Prepare and manage Housekeeping & Security rosters for all accommodation buildings.

• Conduct briefings with the HK/Security teams to align them with Fairmont’s luxury service expectations.

• Ensure labour compliance and performance monitoring of outsourced vendors.

• Establish and maintain strong relationships with transport providers, maintenance contractors, and external housing agencies.
   

KEY SKILLS & COMPETENCIES

• Strong knowledge of hospitality accommodation management

• Excellent written & verbal communication

• Strong follow-up and coordination skills

• Crisis & emergency response capabilities

• High proficiency in MS Excel (trackers, audits, MIS)

• Ability to conduct audits & ensure brand compliance

• Ability to handle confidential colleague matters with sensitivity
   

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Hospitality, Administration, or related field

• 3–5 years’ experience in accommodation/facility operations (hospitality preferred)

• Experience with luxury/lifestyle hotel brands is a strong advantage

• Knowledge of transportation planning and vendor management

• Understanding of engineering basics and safety protocols