- Integral
- Permanente
- MOVENPICK
- Governança
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Mövenpick Resort El Quseir, Quseer, Egypt
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REF40810U
Assistant Housekeeping Manager
Region
MEA SPAC
Nestled in a natural environment between sandy mountains and deep blue seas is Mövenpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with collaborative, friendly & ambitious teamwork.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
- Assist the Housekeeper Manager in managing and directing all
- Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.
- To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
- Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
- To direct and control the Housekeeping operations and staff of the Housekeeping department.
- Any matter which may effect the interests of hotel should be brought to the attention of the Management.
- Assist the Housekeeping Manager to plan and coordinate the activities of housekeeping supervisors and the team.
- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
- Maintain appropriate staffing levels in order to consistently provide excellent guest service.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Ensure that the team has been trained for all safety provisions.
- Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipments are clean and in a good condition.
- Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel.
- Assist in all inventories and ensure to coordinate the training programmes.
- Coordinate all repairs & refurbishments.
- Conduct follow-up to ensure that high standards of quality are maintained and that all procedures are adhered to.
- Ensure to inspect the rooms on a regular basis.
- Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
- Coordinate the making of new uniforms and also maintain the records of linen and uniforms.
- Ensure that all records regarding uniforms are maintained.
- Interact with guests and personnel of the hotel in an efficient and friendly manner.
- Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the Housekeeping department and in all other areas of the hotel.
- To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas and back of the house areas.
- Minimum 2 years of experience in a management level position in a 5 Stars hotel.
- Experience in luxury hotel/resort environment preferred.
- Good command of English in both oral and written.
- Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
- High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.
- Able to resolve problems and make decisions confidently.
- Uses sensitivity and discretion in supporting guests’ needs.
- Leadership skills – collaborative, enabling, and entrepreneurial.
- Career focused, wanting to grow and develop, self-motivated.
- Good knowledge in HACCP.
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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