Assistant Front Office Manager

We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team in Novotel Visakhapatnam Varun Beach, India. As a key member of our front office team, you will play a crucial role in ensuring exceptional guest experiences and maintaining smooth operations at the front desk.

• Assist in managing daily front office operations, including check-ins, check-outs, and guest inquiries
• Collaborate with other departments to ensure seamless guest services and resolve any issues promptly
• Train, mentor, and motivate front office team members to maintain high performance standards
• Handle guest complaints professionally and implement appropriate corrective actions
• Oversee the accuracy of guest accounts and financial transactions
• Implement and maintain front office policies and procedures
• Assist in scheduling and staffing to ensure optimal coverage during all shifts
• Conduct regular performance evaluations and provide constructive feedback to team members
• Stay updated on industry trends and implement innovative practices to enhance guest satisfaction
• Support the Front Office Manager in strategic planning and goal-setting for the department

• Minimum 3 years of relevant experience in a similar capacity
• Proven experience in a front office role within the hospitality industry, preferably in a supervisory capacity
• Strong leadership and communication skills with the ability to motivate and guide a team
• Proficiency in hotel management systems and general computer skills
• Bachelor's degree in Hospitality Management or related field preferred
• Fluency in English; knowledge of additional languages is a plus
• Detail-oriented with excellent problem-solving and decision-making abilities
• Demonstrated commitment to delivering exceptional customer service and maintaining professional demeanour under pressure