Assistant Front Office Manager

Fairmont Jasper Park Lodge is a premier year-round resort offering exceptional outdoor adventures for both guests and colleagues. Jasper is a haven for nature lovers and adventure enthusiasts, surrounded by the majestic Canadian Rockies and breathtaking landscapes. 

Salary Range: $52,000-$57,000 gross annually, based on previous experience and education

Showcase your interpersonal strengths as an Assistant Front Office Manager, you will lead, train and recognize your team in support of exceptional guest service! In this role you will support the hotel by:

• Assisting the Front Office Manager and Director of Front Office in all aspects of the department
• Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicating through pre-shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operation
• Training, inspiring, developing, and recognizing Front Office colleagues
• Taking ownership of performance management including one on one coach & counsel sessions, maintaining performance logs and conducting performance reviews
• Establishing initial department training as well as ongoing training on new systems, programs and processes in the department
• Completing other duties as assigned

Your experience and skills include:

• Previous 1 year leadership experience at a luxury setting required
• Excellent knowledge of Front Office and Hotel procedures asset
• Previous Customer Service Experience required
• General knowledge of key departments, including Housekeeping and Maintenance an asset
• Previous Opera PMS experience required
• Computer literacy in Microsoft Windows applications required
• University/College degree in a related discipline an asset

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria each shift
• Access to Employee Travel Program
• Discounts on hotel Food & Beverage, Spa and Golf Memberships

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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