Assistant Executive Housekeeper

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick  Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.

Systems/Operations

· Recommends changes in policies, methods, equipment on staff to improve Departmental standards/ productivity and ensures implementation on the same.

· Helps EHK in the implementation of major changes in all hotel areas, to achieve organizational objectives.

· Assist in preparing operational and expenditure budgets for Housekeeping.

· Coordinates repair and maintenance schedules of rooms.

· Responsible for usage of all departmental master keys and mini bar keys.

· Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same.

· Ensures cleanliness and hygiene standards in all hotel areas.

· Recommends aesthetic standards for quality up gradation of Housekeeping products, amenities and services.

· Ensures adherence to company and hotel policies on all departmental employees.

· Checks and controls the availability and proper usage of supplies & material.

· Ensures maintenance and upkeep of garden areas and indoor/ outdoor plants as per international standards.

· Ensures aesthetic standards of flower arrangements in the hotel.

· Ensures quality laundering and dry cleaning of guest and house linen through effective coordination of laundry department.

· Ensures adherence to international standards of hygiene and cleanliness in all areas (guest, heart of the house).

· Supervise the linen inventory quarterly.

· Checks and prepare yearly SNAG list for Public Area and Rooms.

· Ensure that task is given properly to Public Area and Rooms daily.

· Handle all service matters to guests in the station

· Check all VIPs room, check-out rooms and guest rooms

· Show fullest cooperation within the team and other departments

· Attend training classes as per schedule

· Be aware of the daily hotel activities and has product knowledge of all the hotel facilities

Staff/ Training

· Ensures department employees are fully trained through constant OTJ and classroom training.

· Attends behavioral and vocational training in own and related work areas so as to enhance skills and develop multifunctional.

· Personally, conducts key training’s.

· Uses the appraisal system to review the performance of direct subordinates and determines their development needs.

· Counsels subordinate impersonal and work-related matters.

· Guides and trains staff on development of correct operational skills.

· Keeps herself updated on latest trends and technological developments.