Assistant Director, Front Office

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process: 

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Job Duties Include: 

As the Assistant Director of Front Office, you are a senior leader in the Front Office department, and directly lead the Front Office department, inclusive of the Front Desk, Royal Service, Guest Services, and Deloitte University teams. 

• Oversee the Front Office daily operations, exemplifying the values of a service focused organization 
• Frequent and direct contact with guests, both in proactive and recovery situations 
• Regular coaching of leaders and front line employees to optimize performance. Participating in interviewing, recruiting and selection of new team members. Complete workforce planning including scheduling, payroll and recruitment.  
• Overseeing adherence to brand guidelines, LQA standards and loyalty programming. 
• Oversee group arrivals, ensuring all requirements outlined on the resume are executed. Attending pre-cons, resume meeting, and representing the Front Office as a whole. 
• Lead monthly departmental meetings, communicating goals to increase colleague engagement, service scores and overall productivity. 
• Thorough knowledge of emergency procedures ( Emergency Preparedness Manual ) and general crisis situation procedures 

• Excellent knowledge of Rooms division operations. Knowledge of Micros Fidelio Opera and Microsoft Office Applications 
• Minimum of two years as a manager within the Front Office at a mid-sized to large hotel 
• Leadership experience in a unionized environment  
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties 
• Diploma/Degree in Hotel Management an asset 

Physical Aspects of position: 

• Frequent standing and walking throughout shift 
• Frequent lifting and carrying up to 30 lbs 
• Constant kneeling, pushing, pulling, lifting 
• Frequent ascending or descending ladders, stairs and ramps 

What’s in it for you? 

• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.