Assistant Director, Conference Services and Catering

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Assistant Director, Conference Services and Catering will ensure an engaged team, efficient operations, and offerings that exceed the expectations of every client.

Competitive Salary: $100,000-$106,000 gross annually, based on previous experience & education

Job Duties Include:

Reporting to the Director of Conference Services, responsibilities and essential job functions include but are not limited to the following:   

• Lead a team of 2 Conference Service Managers (Weddings), 4 Conference Services Coordinators and 1 Conference Concierge.
• Responsible for handling large conferences, from the time a contract becomes definite to execution, assuring excellence in service delivery and revenue optimization.
• Assist in developing innovative event offerings following event industry trends that create optimal guest experiences and new revenue opportunities.
• Assist the Director of Conference Services in attending, Morning Ops Meeting, Department Head Meeting and Credit Meeting.
• Chair when necessary weekly conference resume meetings.
• Assist in directing and managing all activity related to the conference services office, ensuring all service standards are followed.
• Assist in the preparation and execution of the annual budget and business plans.
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
• Conduct site inspections as required.
• Ensure that function bookings, group resumes, event contracts and banquet event orders are prepared and distributed accurately and efficiently
• Work closely with the Director of Conference Services  to prepare monthly and weekly forecasts
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Drive function space optimization/maximization to ensure the best utilization of space for guest experience and financial performance.
• Onboard new team members.
• Lead training and recruitment efforts.
• Follow all safety policies.
• Other duties as assigned.

Your Skills & Qualifications:

• Previous leadership experience within a similar role required
• Computer literate in Microsoft applications and relevant computer applications required 
• University/College degree in a related discipline as asset.
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Proactive, detail oriented, and able to work collaboratively across teams to drive results and deliver memorable experiences

Job Perks & Benefits:

• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• We offer some relocation assistance for qualified candidates.
• Off-Site Accommodation is available for you to rent downtown
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit   www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com