1. Integral
  2. Permanente
  4. Alimentos e Bebidas


Raffles Dubai, Dubai, United Arab Emirates



Assistant Banquets Manager


Luxury & Lifestyle

Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.

Job Description


To take responsibility for coordinating and managing the operation, to ensure customer satisfaction and maximizing revenue, resources and effective control


  • Maintain and promote Raffles Hotels & Resorts Brand Promise and operational excellence.
  • Direct all operational activities towards supporting Raffles Dubai’s Mission, Vision, and Core Values.
  • Must know the standards set by Raffles Hotels & Resorts and Raffles Dubai standards.
  • The ability to hire, train, motivate, discipline, direct and supervise the work of the employees in the all outlets.
  • To assist the Meeting Centre Manager in efficiently managing the outlet, according to the established concept statement.
  • Process all requisitions through FMC (Fidelio Materials Control) as well as purchase orders.
  • Prepare weekly staff schedule keeping in mind-anticipated business, existing budget and standards of service.
  • To assist in ensuring that Banquet is managed successfully as an independent profit center.
  • To assist in ensuring that the Department Operational Budget is strictly adhered to.
  • To assist in ensuring that budget is managed efficiently according to the established concept statements.
  • To assist in ensuring that the SOP and basic standards are adhered to, in order to achieve the level of service established in the Departmental Operations Manual.
  • To assign responsibilities to subordinates and to check their performance periodically.
  • To assist in the monitoring of service and food and beverage standards in all banquets functions.
  • To have 100% knowledge and control of the entire casual labour procedures.
  • To handle all guest complaints, requests and enquiries on food, beverage and service.
  • To establish a rapport with guests, maintaining good guest relationships.
  • To meet every organizer prior to every event.
  • To conduct daily operations briefing with the Banquet employees to update and disseminate relevant information to Banquets employees.
  • To assists in identifying market needs for both, hotel guests and the local market.
  • To assist in ensuring that the Catering Department is fully aware market needs and trends and that its products meet these requirements.
  • To respond to any changes in the Food and Beverage Department functions, as dictated by the industry, company and hotel.
  • To maintain good working relationships with own colleagues, and all other departments.
  • To have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.
  • To have a complete understanding of the hotel’s employee’s handbook and adhere to the regulations contained within them.
  • To train and develop the Banquet team so that they are able to operate independently within their own profit centre.
  • Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
  • To carry out quarterly, bi-yearly, yearly inventory of operating equipment.
  • To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained, as stated in the department’s Operation Manual.
  • Attend daily F&B meetings in the absence of Meeting Centre Manager, thereafter, channelling the essential information down the line.



  • Excellent reading, writing and oral proficiency in English
  • Experienced in all aspects of restaurant and banqueting services
  • Strong leadership, interpersonal and training skills; sound human resources management capabilities to motivate employees to work as a team
  • Strong multi-tasking skills, attention to detail, self-discipline, initiative


  • College education, hotel or business administration degree preferred


  • Minimum 1 years in similar role in the hotel industry



Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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