AM-Housekeeping

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

Primary Function:                                                                                                                 

• Assist the Housekeeping Manager in managing and directing all
  Housekeeping activities in Grand Mercure Bangalore to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.
• To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
• Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
• To direct and control the Housekeeping operations and staff of the Housekeeping department.
• Any matter which may effect the interests of Grand Mercure Bangalore should be brought to the attention of the Management.
• Assist the Housekeeping Manager to plan and coordinate the activities of housekeeping supervisors and the team.
• Establish and maintain seamless co-ordination & co-operation with all departments of Grand Mercure Bangalore to ensure maximum cooperation, productivity, morale and guest service.
• Maintain appropriate staffing levels in order to consistently provide excellent guest service.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure to maintain department budget within established guidelines and explain monthly variances.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain cost controls through proper scheduling and inventory management.
• Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipments are clean and in a good condition.
• Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel.
• Inspect all renovation projects and ensure rooms are defect free prior to release.
• Assist in all inventories and ensure to coordinate the training programes.
• Coordinate all repairs & refurbishments.
• Ensure to conduct daily briefings in order to provide effective and efficient services.
• Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
• Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Ensure that preventative maintenance of furniture, carpeting, equipment and supplies is an on-going process.
• Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the Housekeeping department and in all other areas of the hotel.
• Leadership skills that utilize persuasion and motivation to attain organizational  goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.

Qualifications:

• Bachelor's degree or diploma in Hotel Management / Hospitality / Housekeeping Operations from a recognised institute.
• Minimum of 3-5 years of experience in housekeeping operations, preferably in a 4 or 5-star hotel or resort.
• Housekeeping experience preferably in a supervisory role
• Excellent organizational, communication and interpersonal skills

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.