Accounts Receivable

Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.

 Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings. 
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.

Job Purpose

This position is responsible for hotel debtor’s function, performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data, processing credit applications, debt collection, AR cashiering, reconciliations and month end requirements. He/she ensures the timely and accurate billing of clients and processes accounting receivables and incoming payments in compliance with financial policies and procedures.

Job Description

• Prepare accurate invoices for groups, events, corporate accounts, and long‑stay guests in line with Accor standards.
• Verify supporting documentation such as contracts, banquet event orders, and rate agreements before billing.
• Ensure timely distribution of invoices to clients and internal departments.
• Monitor outstanding balances and follow up promptly to ensure timely payment.
• Maintain the AR ageing report and escalate overdue accounts as required.
• Liaise with clients to resolve billing queries professionally and efficiently.
• Reconcile guest and city ledger accounts daily, ensuring accuracy and completeness.
• Prepare month‑end AR reports for the Finance Manager and Financial Controller.
• Support audit requirements by maintaining organised, compliant financial records.
• Ensure adherence to Accor credit policies, including credit checks and approval processes.
• Maintain accurate client profiles in the PMS and financial systems.
• Protect guest data in line with GDPR and Accor privacy standards.
• Work closely with Sales, Events, and Front Office to ensure accurate billing information.
• Support colleagues by providing financial clarity on group blocks, deposits, and billing instructions.
• Attend departmental meetings to review AR performance and upcoming business.

• Possess skills of leadership, developing, strategic thinking, problem solver. 
• Excellent communication.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and always professionally groomed.