Procurement & Strategic Sourcing Director, SEAJK Customer Care and Regional Procurement Centers of Excellence, Luxury & Lifestyle

Accor is a global leader in the hospitality industry, renowned for operating a wide range of luxury, midscale, and economy hotels in over 100 countries. We are committed to creating unparalleled and unforgettable experiences for our guests. Our dedication to sustainability and responsible business practices underscores our goal of making a positive global impact.

This role will directly support Accor’s Luxury & Lifestyle Division, bringing together Accor’s luxury brands as well as the Group’s lifestyle entity, Ennismore, and covering 500+ hotels globally and 300+ new properties in development. This division focused on Luxury and Lifestyle is structured by brand around 4 pillars: Raffles & Orient Express, Fairmont, Sofitel & MGallery, and Ennismore. We are committed to strengthening the identities of these iconic brands, investing in top talents, selecting the best locations and offering unique and innovative experiences.

As the Procurement Director – SEAJK Customer Care and Regional Centers of Excellence based out of our Singapore offices and reporting to SVP Head Fast Growing and Remote Markets SEA Pacific China and India, Lifestyle Brand Procurement Programs, you will play a pivotal role in shaping and building the procurement team’s capabilities and value proposition across this vibrant and fast growing region. Operating as part of Accor’s global Luxury & Lifestyle Procurement team, you will lead the deployment of Accor’s procurement solutions, act as Accor procurement ambassador to owners and operators, inform and educate hotel operations teams on Accor procurements total value proposition, and spearhead the development, deployment and management of multiple regional procurement teams aimed at improving hotels’ GOP (gross operating profit) margin. This role offers a distinct opportunity to influence the procurement domain and redefine the premium hospitality experience in this fast growing region.

Key Responsibilities:

1. Hotel Operations Support: Collaborate with various departments within the hotels, such as purchasing, finance, and operations, to address their procurement-related questions and concerns.
2. Solutions Adoption and Compliance: Monitor hotel performance to ensure adoption of preferred supplier solutions. Manage supplier performance to ensure compliance with established contracts, service level agreements (SLAs), and quality standards. Escalate issues when necessary.
3. Customer Satisfaction: Continuously assess the satisfaction of both internal and external customers, seeking feedback and making improvements to enhance the overall procurement experience.
4. Development of Regional Procurement Teams: recruit, train, and lead regional procurement teams aimed at optimizing hotel spend through Strategic Sourcing methodology. This procurement activity must deliver a minimum 3:1 ROI towards participating hotels GOP
5. Continuous Improvement: Identify opportunities to streamline procurement processes, enhance efficiency, and reduce costs. Collaborate with the procurement team to implement process improvements.
6. Supplier Relationship Management: Foster positive relationships with suppliers and work to resolve conflicts or disputes in a professional and efficient manner. Nurture collaborative partnerships that benefit both parties.
7. Training and Support: Provide training and support to internal stakeholders to ensure they understand and follow procurement procedures and best practices.
8. Cross-Functional Collaboration: Collaborate with cross-functional teams, including finance, legal, and operations, to address procurement-related matters that require input from multiple departments.

Budget Management: Assist with budget tracking and cost management to ensure that procurement activities align with the organization's financial goals

• A bachelor's degree in a relevant field such as Business, Supply Chain Management, or a related discipline is typically required. A master's degree or relevant certification (e.g., CSCP, CPM, or CPIM) can be an advantage.
• A minimum of 8-10 years of experience in procurement, with at least 3-5 years in a leadership role. This experience should demonstrate a deep understanding of procurement processes, supplier management, and customer service within a procurement context.
• Proven experience in leading and managing a team. This includes hiring, training, performance evaluation, and fostering a culture of collaboration and continuous improvement.
• A strong background in managing supplier relationships, negotiating contracts, and ensuring contract compliance. This includes experience in resolving issues with suppliers in a professional and efficient manner.
• Expertise in customer care or supplier relations, including a track record of delivering high levels of customer satisfaction, handling inquiries, and resolving issues effectively.
• Proficiency in procurement software and tools for order management, data analysis, and reporting. Familiarity with procurement software and enterprise resource planning (ERP) systems is crucial.
• Strong analytical and reporting skills to assess procurement performance, track key metrics, and identify areas for improvement.
• Exceptional verbal and written communication skills to interact with both internal stakeholders and suppliers effectively. The ability to convey complex procurement concepts in a clear and understandable manner is essential.
• Strong problem-solving skills to identify issues, analyze root causes, and implement solutions. The Director should be adept at finding innovative ways to address challenges.
• Excellent negotiation skills for managing supplier relationships, contract negotiations, and resolving conflicts.
• Strong leadership and team management skills to lead, motivate, and develop a team of procurement professionals.
• The ability to collaborate with various departments, including procurement, finance, legal, and operations, to address complex procurement-related matters that require input from multiple areas.
• Experience in budget tracking and cost management to ensure that procurement activities align with the organization's financial goals.
• A focus on continuous improvement, seeking opportunities to streamline processes, enhance efficiency, and reduce costs.
• A demonstrated commitment to Accor’s ESG principles.
• Eligibility to live and work in Singapore.