Spa Concierge

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Fairmont Spa at Chateau Lake Louise is a beautifully renovated spa that is set to open its doors in February 2024. We are seeking a talented Spa Experience Concierge to join our opening team. If you are passionate about guest service, eager to be a part of something special and, ready to contribute to the success of a premier spa, we want to hear from you.

Pay Rate: $20.03/hour

What you will be doing:

• Strictly enforce the privacy and confidentiality of guest information
• Act as a representative of The Spa and be knowledgeable of all spa services
• Complete reservations, check-in, and check-out procedures accurately with service excellence
• Assist with linen stocking, laundry and spa cleaning
• Adheres to a high professional image standard such as dress, appearance, language, and lifestyle
• Demonstrate pride in work by creating positive energy, team work, excitement and fun
• Reiterate home care recommendations and close retail sales
• Communicate with all other departments within Fairmont Chateau Lake Louise to ensure effective and efficient management of operations

• 2 years of Spa, Hospitality, Guest Service and/or Retail Sales experience preferred
• Must be highly self-motivated and able to work with minimal supervision
• Possess passion and natural inclination for Guest Service and Health and Wellness
• Must have excellent communication skills both written and verbal
• Computer literacy and previous reservation software and POS experience an asset
• First Aid certificate (including CPR) an asset
• Able to stand and walk throughout shift

Visa Requirements: Applicants must be legally eligible to work in Canada. 

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.