- Full-Time
- Permanent
- FAIRMONT
- Food & Beverage
__jobinformationwidget.freetext.LocationText__
, Dallas, US
__jobinformationwidget.freetext.ExternalReference__
REF29460M
Banquet Captain
Region
Americas
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
Supervise, train and inspect the performance of assigned Banquet Staff, ensuring that all procedures are completed to the Hotel standards. Assist where necessary to ensure optimum service to guests.
JOB FUNCTIONS
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of service requirements for assigned functions:
- Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation.
- Particular characteristics/descriptions of wines/champagnes ordered.
- Prices for specified selections on cash functions.
- Groups' names and background.
- Type of functions and expected attendance/guarantee numbers.
- Scheduled hours of service.
- Special requests/arrangements.
- Order of service, traffic flow in room.
- VIPs.
- Organize all assigned functions and complete preparation work in accordance to departmental standards. Follow up on special arrangements to ensure compliance with such.
- Check storage areas for proper supplies, organization and cleanliness. Complete requisition for
additional supplies needed and submit to Manager. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
- Requisition linens/skirting required for designated functions and transport such to function area.
- Inspect the scheduled function area/room for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments.
- Meet and follow-up with the Chef and Stewarding to review scheduled group's menu, and guaranteed numbers and all equipment requirements. Ensure agreement of delivery times, amounts and special arrangements. Communicate service needs throughout the function.
- Prepare station assignments for Banquet Servers according to group requirements and Hotel standards.
- Ensure that assigned staff has reported to work; document any late or absent employees.
- Coordinate breaks for assigned staff.
- Assign stations and sidework to Servers in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.
- Conduct pre-function meeting with Servers and review all information pertinent to set-up and service of group.
- Inspect grooming and attire of staff; rectify any deficiencies.
- Ensure that door cards are typed for each scheduled function and properly posted.
- Inspect table set-ups; check for cleanliness, neatness and agreement with group requirements and departmental standards; rectify deficiencies with respective personnel.
- Check bar set-ups for cleanliness, organization and agreement with group requirements and departmental standards; resolve any problems.
- Check buffet tables/receptions/coffee breaks for cleanliness, attractiveness, layout; ensure agreement with function order and departmental standards; resolve any problems.
- Ensure replenishment of items as specified on event orders and requested by group contact.
- Set out name cards, escort cards in accordance with group requirements.
- Organize head table assembly and assist in group's entrance into the function area.
- Meet group coordinator prior to function, make introduction and ensure that all arrangements are agreeable.
- Greet guests upon arrival at function and assist in seating as required by group.
- Direct Servers on timing of service throughout function.
- Communicate additional meal requirements and special requests to the Kitchen.
- Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
- Assist Banquet staff with their job functions to ensure optimum service to guests.
- Observe guest reactions and confer frequently with service staff to ensure guest satisfaction.
- Clearly communicate last call at designated closing time to guests, leadership team and Servers.
- Present guest check and process payment. Adhere to all cash handling and credit policies/procedures.
- Total all charges for the group function, prepare check and present to group contact for payment. Adhere to all cashiering procedures/policies.
- Ensure that unused food is returned to the Kitchen, that designated condiments are broken down and properly stored (butters, cream, dressings, etc.) and that all Banquet supplies are returned to designated storage areas.
- Direct the final breakdown of function room and clean up. Ensure all department standards are met.
- Ensure all closing duties for staff are completed before staff sign out.
- Conduct training of staff as assigned.
- Provide feedback on staff performance to Manager. Report disciplinary problems to Manager and participate in the counseling of employees.
- Foster and promote a cooperative working climate, maximizing productivity and employee morale.
- Respond to all pages by radio/phone promptly.
- Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
- Document pertinent information in department log book.
- Complete all paperwork and closing duties in accordance with departmental standards.
- Review status of assignments and any follow-up action with Manager.
QUALIFICATIONS
- Minimum 18 years of age to serve alcoholic beverages.
- High school graduate or equivalent vocational training certificate, some college.
- Supervisory experience.
- 2 - 3 years experience in Banquet food service.
- Knowledge of various food service styles.
- Fluency in English both verbal and written.
- Food handling certificate
- Fluency in a second language, preferably Spanish.
- Certification of previous training in liquor, wine and food service.
- Previous Culinary training.
- Certification in alcohol awareness program.
- Certification in C.P.R.
- Ability to suggestively sell.
- Ability to input and access information in the property management system/computers/point of sales system.
- Previous guest relations training.
- Familiarity with food and beverage cost controls.
- Familiarity with Sales and Marketing tools for Banquets.
- Creative ability to decorate food tables/displays.
- Provide legible communication and direction.
- Compute basic arithmetic.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgement.
- follow directions thoroughly.
- understand guest’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
- ascertain departmental training needs and provide such training.
- direct performance of staff and follow up with corrections when needed.
What’s in it for you:
- Paid time off
- Medical, Dental and Vision Insurance
- 401K Retirement Plan
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academy designed to sharpen your skills.
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities
Meet James, the food and beverage manager in London
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Bengaluru, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Bengaluru
Job Category
Culinary
Description
Responsible for the efficiently and profitable functioning of the Kitchen assigned.Ensure that Novotel Guwahati’s standards are applied to the production of food and the cleanliness of the kitchen and
Reference
f54b2077-5dca-43e7-9940-70b1f369443d
Expiry Date
01/01/0001
Salary
Location
Riyadh, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Riyadh
Job Category
Rooms
Description
We are searching for a dynamic leader who is passionate about delivering on the promise of excellence in Guest Service. Reporting to the Front Office Manager, this individual will by an outgoing and
Reference
88edb478-9644-466a-874a-878fe16ca5c2
Expiry Date
01/01/0001
Salary
Location
Marcory, Côte D’Ivoire
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Marcory
Job Category
Culinary
Description
Nous recherchons un boucher *type Hôtelier* doté de connaissances en matières culinaires spécifiquement les marinades de viande, poisson et volaille.
Reference
5be946cd-b58d-4d8d-b4ce-7aa97ab9ef8c
Expiry Date
01/01/0001
Salary
Location
İstanbul, Turkey
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
An exceptional opportunity presents itself for Guest Relations Manager to be part of the flagship Rixos Tersane İstanbul. It is a newly constructed hotel that will be representative of refined hospita
Reference
2dff4a83-5e57-4000-81aa-68c96479d03f
Expiry Date
01/01/0001
Salary
Location
İstanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
An exceptional opportunity presents itself for Head Butler to be part of the flagship Rixos Tersane İstanbul. It is a newly constructed hotel that will be representative of refined hospitality. Rixo
Reference
49dc54df-0c6e-486d-977a-eebf9e5ebeaf
Expiry Date
01/01/0001
Salary
Location
İstanbul, Turkey
Experience Level
Director
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Istanbul
Job Category
Wellness & Recreation
Description
Entertainment Director We are an exceptionally unique brand that offers more than just a product; we provide an unparalleled experience that aims to create lasting impressions in the hospitality indu
Reference
40d9cd83-b4bd-4ed3-84a3-1ad3fcd186df
Expiry Date
01/01/0001
Salary
Location
Dubai, United Arab Emirates
Experience Level
Executive
Job Schedule
Full-Time
Brands
BANYAN TREE
Job type
Permanent
Locations
Dubai
Job Category
Culinary
Description
Responsibilities • Design and develop innovative pastry menus in line with the hotel's culinary standards and guest preferences. • Supervise the production of pastries, desserts, and baked go
Reference
809f1bc8-62c1-43bb-9b81-1e01bd858fc1
Expiry Date
01/01/0001
Salary
Location
Cape Town, South Africa
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Cape Town
Job Category
Administration & Support
Description
Position scope:As a Dining Reservation Agent with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm se
Reference
2e4cc44f-2046-470a-a9d3-61924940c499
Expiry Date
01/01/0001
Salary
Location
Marrakesh, Morocco
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Marrakesh
Job Category
Others
Description
Description du poste Premier contact du client, vous êtes l’ambassadeur de notre marque :Vous gérez la facturation et l’encaissement pendant le service.Vous gérez les attributions de chambres en ten
Reference
fe49b9bf-228f-4c7c-b834-932206bc7f69
Expiry Date
01/01/0001
Salary
Location
London, United Kingdom
Experience Level
Associate
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
London
Job Category
Engineering & Maintenance
Description
We are looking for a Maintenance Assistant (Handyman) with skill, passion and a huge smile for our guest.As a Maintenance Team Member, you would be responsible for:*General hotel maintenance with focu
Reference
9bbc6a5f-fb03-4d99-bc62-27762a1fc2aa
Expiry Date
01/01/0001