Waiter/Waitress

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Key Responsibilities:

1. Guest Service Excellence:

   • Greet guests warmly, escort them to their table, and ensure their comfort during their dining experience.

   • Provide detailed menu explanations, offer recommendations, and answer any questions regarding the food and beverage offerings.

   • Take guest orders accurately, ensuring all special requests and dietary restrictions are noted and communicated to the kitchen staff.

   • Serve food and beverages promptly, ensuring all dishes and drinks are presented beautifully and meet the resort’s high standards.

2. Service Operations:

   • Ensure cleanliness and tidiness of the dining area at all times.

   • Set up and break down tables for service, ensuring the correct arrangement, settings, and ambiance.

   • Maintain knowledge of daily specials, promotions, and new menu items to assist guests in making informed choices.

   • Collaborate with the kitchen and bar staff to ensure the smooth delivery of food and beverages.

3. Guest Relations:

   • Address guest inquiries, resolve concerns, and ensure satisfaction during their visit.

   • Handle guest feedback with professionalism, ensuring any complaints are swiftly addressed and escalated when necessary.

   • Maintain a professional and courteous demeanor at all times, ensuring guests feel valued and welcome.

4. Team Collaboration:

   • Work as part of a team to ensure smooth service flow during busy times.

   • Assist other waitstaff and management as needed, supporting colleagues to ensure efficient service delivery.

   • Attend staff meetings, training sessions, and participate in any development programs to enhance your skills.

5. Health & Safety:

   • Ensure all health, safety, and hygiene regulations are followed.

   • Maintain clean workstations and practice safe food handling procedures in line with local regulations.

6. Upselling & Revenue Generation:

   • Proactively suggest additional items to guests, including appetizers, wines, and desserts, in order to maximize revenue.

   • Offer personalized service that enhances the guest experience and encourages repeat visits.

Previous experience in a similar role, ideally in a luxury hotel or fine dining establishment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.