Training and Commercial Services Trainee

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

We are looking for a Training and Commercial Services Trainee to support our team. You will work in the Revenue Management on Demand department to assist the Training team with the learning of the Accor employees and external partners. You will also support the Commercial Services team in various projects, ensuring comprehensive insights and strategies to optimize product offerings.

Key Responsibilities:

• Commercial Services: Assist the Director of Commercial Services with organizing training sessions to support the development and knowledge of the Accor team. Ensure RM services catalogue is delivered when required and thrive to maintain standards and processes. Maintain existing tools and help with the deployment of new tools. Support the team in producing effective training material. Participate in process improvement initiatives to streamline product management workflows. Gather and analyse results using RM services dashboards and report insights to relevant stakeholders.
• Product: Provide support for hotels by performing IDeaS health checks and/or coaching. Support can be requested by hotels directly, identified through hotel performance or using RMS alerts on configuration. Maintain regular reports outlining trends, customer feedback, and market insights. Conduct market research to identify customer needs, competitor offerings, and industry trends. Summarize findings and present actionable recommendations to the team.
• Communication: Supports the communication to the RM team with aim that information is clearly understood and instructions are applied accordingly.
• Collaboration: Participate in key Accor projects and help deliver company ambition. Collaborate with the RM Training and RM Commercial Services teams and ensure alignment with business objectives.

• Proactivity & persuasion
• Flexibility & adaptation capacity
• Customer focus
• Strong communication skills
• Team support and development
• Analysis / strategy
• Spoken and written English, French

Why Join Us?

• Gain hands-on experience in business analytics and reporting within the hospitality industry.
• Work with cutting-edge BI tools and technologies to drive data-driven decisions.
• Be part of an innovative team shaping business performance insights.
• Opportunity for learning, development, and potential career growth.

Your Accor experience begins now, so if you are passionate about data analysis and reporting, and want to contribute to meaningful business insights, we’d love to hear from you!

your information will be kept confidential according to EEO guidelines.