Special Events and Conference Services Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

We are looking for a Special Events & Conference Services Manager to join our team. The ideal candidate will bring a strong, career-focused background in events management. We’re seeking someone who is detail-driven, guest-centric, and naturally creative, with a warm yet confident presence. This role oversees Special Events of varying complexity and requires someone who can balance operational precision with an elevated, personalized client experience.

Contract Type: Permanent
Rate of Pay: $65,000 - $70,000 per year, dependent on experience

Job Duties Include:

• Specifically handle the Special Events market (contracts, responding to inquiries etc.)
• Manage internal and external social events and corporate catering market
• Respond quickly to guest requests in a professional manner. Follow up to ensure guest satisfaction within 24 hours.
• Clearly communicate details of events to client and hotel departments via contracts, banquet event orders (BEO), résumés and internal meetings
• Conduct site inspections with prospective couples and clients, showcasing the hotel
• Ability to close the best opportunities for the location based on market conditions and location needs
• Demonstrated ability to lead cross-functional coordination with Banquets, Culinary, Rooms, Sales, and external partners to ensure seamless event execution
• Attend all hotel required meetings and trainings
• Manages event room blocks and meeting space for assigned events
• Anticipates, addresses, and resolves guest concerns with professionalism and impeccable service.
• Maintain the integrity of Opera Sales & Event Management (OSEM) at all times
• Create floor plans that optimize space and ensure a memorable guest experience
• Strong understanding of event financials, including billing accuracy, deposit schedules, minimum spend requirements, and opportunities to optimize revenue

• A strong passion for special events, with the drive to translate client visions into successful events
• Minimum 2 years’ experience as Events/Special Events Manager or similar role 
• Degree or equivalent in Hospitality Management an asset
• Computer literate with Opera software (OSEM), Microsoft 365 (Outlook, Teams etc.), Social Table (plan)

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

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