Reservations Agent (Turkish Speaker)

Reservations Agent
An exciting opportunity has arisen for a Reservations Agent  to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

We are seeking a friendly and customer-focused Reservations Agent (Turkish Speaker) to join our team in Dubai, United Arab Emirates. As a key member of our customer service department, you will be responsible for handling reservations, providing information, and ensuring exceptional customer experiences for our Turkish-speaking clientele.

• Handle incoming calls, emails, and online inquiries from Turkish-speaking customers regarding reservations, bookings, and travel information
• Process reservations accurately and efficiently using our reservation systems and booking tools
• Provide detailed information about our products, services, pricing, and policies to customers
• Assist customers with modifying or canceling existing reservations
• Upsell and cross-sell additional products or services when appropriate
• Resolve customer complaints and concerns in a timely and professional manner
• Maintain up-to-date knowledge of promotions, special offers, and travel regulations
• Collaborate with other departments to ensure smooth customer experiences
• Achieve performance targets and maintain high customer satisfaction ratings

• Fluency in Turkish and English (written and verbal) is essential
• Excellent communication skills with the ability to convey information clearly and concisely
• Strong customer service orientation and empathetic approach to problem-solving
• Proficiency in reservation systems and booking tools
• Basic computer skills, including MS Office and email applications
• Keen attention to detail and ability to multitask in a fast-paced environment
• High school diploma or equivalent required; Bachelor's degree in Hospitality, Tourism, or related field preferred
• Previous experience in customer service or hospitality industry is a plus
• Knowledge of the travel and tourism industry is advantageous
• Ability to work flexible hours, including weekends and holidays, as required
• Strong problem-solving skills and ability to remain calm under pressure
• Enthusiasm for delivering exceptional customer experiences