Reception Supervisor

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Tamayyaz is seeking a professional and customer-focused Reception Supervisor to join our team in the historic city of AlUla, Saudi Arabia. As the Reception Supervisor, you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front desk team.

• Oversee daily front desk operations, ensuring smooth check-ins, check-outs, and guest inquiries
• Lead, train, and mentor reception staff to maintain high standards of customer service
• Manage staff schedules, assignments, and performance evaluations
• Handle guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Maintain accurate guest records and manage reservations using hotel management software
• Implement and uphold company policies and procedures
• Monitor and analyze front desk performance metrics to identify areas for improvement
• Assist in developing and implementing strategies to enhance guest satisfaction
• Ensure compliance with local regulations and safety standards

• 3-5 years of experience in hotel reception or front desk operations
• Proven supervisory experience in the hospitality industry
• Strong leadership and team management skills
• Excellent communication skills in both English and Arabic
• Proficiency in hotel management software and reservation systems
• Bachelor's degree in Hospitality Management or related field (preferred)
• First Aid certification (preferred)
• In-depth knowledge of Saudi Arabian hospitality standards and cultural norms
• Familiarity with AlUla's tourist attractions and local information
• Exceptional customer service skills with a focus on guest satisfaction
• Ability to work flexible hours, including nights, weekends, and holidays
• Strong problem-solving skills and attention to detail
• Adaptability to work in a fast-paced, dynamic environment

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus