Personal Travel Consultant - Orient Express

About the Accor Global Reservation Centre Moncton

For over 30 years, we’ve been part of Moncton’s exciting evolution, helping shape its growth while proudly serving as a local employer of choice. We are recognized for our strong community contributions and our dedication to creating exceptional, memorable luxury experiences for every guest.

About Orient Express

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express.

About the Orient Express Sailing Yacht  

140 years after the launch of its first luxury trains, the Orient Express legend continues with the launch of the world's largest sailing ships, the Orient Express Corinthian. A revolution in maritime history, and a fabulous project that pushes back the limits of what is possible. The result of a unique French partnership between Accor, the world leader in hospitality, and Chantiers de l'Atlantique, the world's leading cruise ship builder. This extraordinary sailing ship of the future, with its spectacular interiors, will set sail in 2026. 

Personal Travel Consultant

As a Personal Travel Consultant, you will be a key member of our Orient Express Team, in charge of creating memorable experiences with our guests, answering emails and inbound calls and offering guests your knowledgeable recommendations as you reserve their cabins and suites across our various Orient Express products, namely Sailing Yachts, the La Dolce Vita train, our prestigious hotels and the New Orient Express train which will be announced soon.

What's In It for You:

• 4 weeks’ paid vacation, 13 paid statutory holidays, fully paid training delivered virtually
• Comprehensive Benefits: Medical and Dental coverage provided for you and your family, with premiums paid by the company, plus a company matching pension plan of up to 5%.
• Remote Work Flexibility: Enjoy the flexibility and convenience of working remotely 
• $300 Annual Wellness Subsidy to invest in your well-being
• Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world

What You'll be Doing:

• Demonstrate expert knowledge of the Orient Express brand, acting as a trusted ambassador to inspire confidence and excitement in potential clients while gaining and maintaining loyalty
• Proactively manage and follow up on leads whether low or high potential sales prospects via phone, email, and other communication channels to achieve and exceed sales targets, with the opportunity to achieve sales incentives
• Close sales effectively by leveraging expert knowledge of luxury services, including train, yacht and hotel reservations, while delivering a seamless and personalized booking experience and maximizing revenue through upselling and cross selling
• Cater to an Ultra High-Net-Worth (UHNW) clientele, maintaining the highest standards of discretion, professionalism, and service excellence
• Anticipate and exceed guest expectations, demonstrating keen intuition and a commitment to providing bespoke proposals and solutions that elevate the client experience

What You Need to Be Successful: 

• Exemplary level efficiency in English is required, French is an asset.  
• Experience in luxury hospitality whether train, yacht or hotel operations, travel agency experience, sales or customer care is required
• Excellent verbal, written and listening skills along with effective sales processes such as discovery and presenting questioning techniques
• Ability to multi-task under pressure in a fast-paced environment, work independently and collaborate within a global team
• Highly motivated and results oriented individual
• Proficiency in Microsoft Office, Salesforce and Central Reservation Systems is an asset
• Schedule will vary and successful candidate will be required to work evenings and weekends
• Attention to detail and well organized

Availability, Location, and Internet: 

• Must be currently legally able to work full time in Canada
• This is a full-time, permanent career opportunity, we are not hiring for part-time or for temporary summer student positions
• You must reside in and be working from one of these provinces: NB, NS, PEI or QC
• Must have a suitable workspace and a high-speed, direct internet connection (no wireless or satellite)
• Must be available to work days, evening, weekends and holidays

Why Accor Global Reservation Centre?
We value diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career. Embodying our commitment, we accelerate sustainability through carbon footprint reduction, ethical innovation, raising awareness, and fostering exemplary behaviors among both Guests and Partners.

We support you to learn and grow every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities. At Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality!

How to Apply:  careers.Accor.com   Use Keyword: Moncton

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