Night Manager

Located in the heart of Brisbane’s cultural and entertainment precinct, Novotel Brisbane South Bank offers a premium 4.5-star experience just steps from the Brisbane Convention & Exhibition Centre, South Bank Parklands, and the Queensland Performing Arts Centre. With 238 contemporary rooms and suites, a 20m pool, gym, yoga terrace, the hotel blends comfort with elevated service and design; being the ideal choice for both business and leisure travellers.

Recognised with the TripAdvisor Travellers’ Choice Award and consistently ranked among Brisbane’s top hotels, Novotel Brisbane South Bank is celebrated for its modern design, family-friendly amenities, and commitment to excellence. As part of the global Accor network, the hotel benefits from world-class systems, support, and career development opportunities.

We have an opportunity for a confident and experienced Night Manager to join on a full time basis, to oversee the hotel’s overnight operations and ensure the safety, security, and satisfaction of our guests. Reporting to the Front Office Manager, this role is responsible for managing the Night Audit process, supporting the Front Office team, and acting as the hotel’s senior leader in the absence of executive management. This is a hands-on leadership role that requires a calm, solutions-focused approach and a strong understanding of hotel operations.

Key Responsibilities:

• Oversee the Night Audit process and ensure accurate daily reconciliation.
• Manage overnight guest services and respond to guest needs with professionalism.
• Ensure the safety and security of the hotel and its guests during the night shift.
• Act as the senior leader on duty, supporting all departments as needed.
• Prepare and distribute nightly reports and maintain operational records.
• Lead and support the Night Audit team, ensuring service excellence.

We are looking for a hospitality professional with strong operational knowledge, leadership capability, and a passion for delivering exceptional guest experiences. You’ll be confident working independently, with the ability to make sound decisions and lead by example.

Preferred Experience:

• Minimum 3 years’ experience in a Night Audit or Front Office leadership role.
• Strong working knowledge of Opera Cloud, Microsoft Office, and hotel systems.
• Excellent communication, problem-solving, and decision-making skills.
• Flexible availability; you are required to work nights, including weekends, and public holidays as needed. 

Why Join Us?

At Novotel Brisbane South Bank, you’ll be part of a hotel that redefines premium hospitality within the Novotel brand. We believe in celebrating success and empowering our people. Our team culture is built on collaboration, innovation, and a shared commitment to excellence.

Global Career Pathways
As part of Accor, one of the world’s largest hospitality groups, you’ll gain access to:

• Global mobility across 5,000+ hotels in 110+ countries.
• Industry-leading training and development programs.
• Opportunities to grow into regional or corporate roles within Accor.

Exclusive Benefits

• Accor Heartist® benefits including global hotel discounts.
• Access to wellbeing and lifestyle programs.
• Recognition and reward programs tailored to performance.

Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Ready to shape the digital voice of one of Brisbane’s most iconic hotels?
Apply now and take the next step in your journey with Novotel and Accor.