Mini Bar Attendant (Full-Time)

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chteau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent.

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay $19.43/hour

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

• Retrieve daily room assignment list from your manager and prepare for the day
• To arrive to duty on time in proper uniform
• To be accurate in your count and duties by going to assigned rooms and floors and posting charges and occlusions as per the outlined procedures
• Ensure the handhelds are synced properly and used on the floor according to the Standard operating procedure for re-filling the guest rooms. Operate Handhelds and pagers with ease and confidence by following outlined procedures
• Ensure all equipment is in good working order and to report any malfunctions to your direct supervisor/manager
• Stocking of all items to each room is done accurately and ensure that carts are adequately stocked for the same
• Use the stock  report to check that carts are adequately equipped for the restocking procedures and expedite
• To be flexible in the hours of operation of the hotel as business demands are made throughout the day
• To ensure end of day reports are filed and handhelds are synced and charged properly.
• Ensure all individual carts are restocked as per the standard set out by the Refreshment Centre Manager.
• Comply with guest service requests to ensure guest expectations are exceeded
• Responsible for the overall cleanliness of the department and maintain the equipment of refreshment center.
• Responsible for the cleanliness and maintenance of mini bars and its inventories in assigned rooms
• Communicate with the Royal Service department for service requests and VIP rooms
• All side duties as requested by supervisor are completed to standard before departing for the day
• Adhere to Alcohol Handling Procedure Policies

• Excellent communication skills
• Must be detail oriented and accuracy must be a priority
• Previous experience in F & B an asset
• Knowledge of computers an asset
• Smart Serve Training Certification

Physical Aspects of Position (included but not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS