MICE Sales Manager

Victoria Golf Resort & Spa Managed by Accor

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

MICE Sales Manager M/F/X

Be the voice the ambassador of Victoria Golf Resort & Spa

As a MICE Sales Manager, you do more than promote and sell a hotel — you embody the spirit of Victoria Golf & Spa and its renowned service: warm, elegant, and thoughtful.

Your exceptional organizational skills, creativity, and strong network will allow you to craft tailor-made proposals and forge lasting relationships. By connecting the right people to the right experience, you’ll contribute to creating unforgettable stays and impactful events for our guests.

If you are driven by results, passionate about hospitality, and inspired by the art of building client loyalty, join us — and help shape the future of luxury sales at a landmark destination.

Summary of Responsibilities:

Reporting to the Director of Sales– key responsibilities include, but are not limited to:

• Consistently offer professional, friendly, and engaging service
• Ensure prompt and courteous service is provided to both internal and external guests
• Conduct performance reviews after probation and on an annual basis
• Ensure compliance with PMP (Performance Management Process) requirements
• Generate revenue through in-house and off-site sales activities and special events
• Develop new ideas to enhance the department’s offer using creative marketing and communication tools
• Identify and acquire new clients in the MICE segment
• Attend trade shows, roadshows, and industry events to promote the brand and generate leads.
• Create innovative events such as themed evenings, special dinners, fashion shows, charity or music events
• Stay informed about key events happening in the region
• Supervise proposals, billing, and execution of events
• Attend events and ensure smooth operation and guest satisfaction
• Maintain positive relationships with guests, suppliers, partners, tour operators, journalists, and global sales networks
• Ensure all promotional and commercial materials are up to date
• Perform all administrative tasks related to the department
• Develop action plans based on performance feedback and ensure proper follow-up
• Train team members according to the Train The Trainer (TTT) methodology
• Lead by example and apply LQA emotional and technical standards
• Keep your profile updated in INES
• Perform any other duties as assigne

Qualifications:

• Minimum 5 years of experience in a similar sales position, including at least 2 years in a supervisory role
• Fluent in Portuguese and English (spoken and written);
• Degree in Hospitality, Business, or a related field is an asset
• Solid knowledge of the regional tourism landscape
• Strong team spirit and collaboration skills
• Proficient in MS Office; knowledge of Opera Cloud is an asset
• Excellent communication and negotiation skills
• Strong interpersonal and problem-solving abilities
• Highly responsible, reliable, and detail-oriented
• Ability to work efficiently under pressure in a fast-paced environment

Our Values

Respect:

We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support one another and always stand together.

Integrity:

We build trust through mutual respect and authenticity.

Empowerment:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Committed to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.