Lead Analytics Services F/M/X

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.  

Accor Tech & Digital, jobs in the tech field where intelligence is above all human!  

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality. 

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences. 

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.  

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams. 

Here, your scope will know no boundaries; 

So join us and dare to make an impact on the world! 

Here is where your greatest challenge awaits you:  

In 2021, Accor unified its various Data teams within a single "Digital Factory," led by a Chief Data Officer.
Our primary mission is to provide the entire organization—from hotels to headquarters and business units—with Data and Analytics products serving multiple use cases.
Amidst a strong post-COVID recovery, we are undergoing major modernization (massive cloud migration) and scaling efforts—around 150 people today, organized into Tribes/Squads & Chapters inspired by the Spotify model—supporting teams in building a lasting dual "Tech" & "Product" culture.
This rich ecosystem, our innovative spirit, and our strong service mindset inherited from hospitality are what drive us every day.

Role Overview:
Within the Data Platform Tribe, we are hiring a Lead Analytics Solutions & Services to co-lead—alongside the Product Owner—the teams in charge of the components and services offered by our “Welcome Data” platform.
You’ll join a Feature Team of up to 8 members (PO, Data Engineers, Data Analytics & Services) dedicated to setting up, maintaining, and continuously improving tools and solutions that enhance access to, discovery of, and value creation from data across the Group.

Your mission:  

You will lead Accor’s data accessibility and democratization solutions. Your daily tasks will include:

🔹 Operational management of the Feature Team named "Open," including:

• Participating in the recruitment and training of the team's developers.

• Managing the relationship with technical contacts at third-party software vendors.

🔹 Designing, delivering & maintaining products within the "OPEN" Feature Team’s portfolio, including:

• Working with the Product Owner and the other two Feature Teams in the Data Platform Tribe to ensure technical coherence and functional coverage across the Welcome Data stack.

• Designing products that measure data ROI—tracking both platform operating costs and the value generated by data products published by other Data Tribes.

• Contributing to the evolution of the Data Portal, developed in partnership with two other major French groups, serving as the entry point for users accessing our products.

• Monitoring, analyzing, and resolving incidents and bugs within the team's solutions.

• Leading technology watch initiatives to continuously enhance our modern data stack.

🔹 Delivering high-level service to users by setting up:

• Appropriate support channels.

• Training sessions for internal DATA department stakeholders.

• Guided onboarding paths to ease user adoption within the DATA department.

🔹 Educating and supporting all users by:

• Helping them define needs not currently addressed by the stack.

• Supporting the “Data Tech” community (sharing best practices, code capitalization, tech watch, etc.)

• Raising awareness of the challenges and benefits of data across all stakeholder groups.

🔹 Ensuring alignment with the Data4Data model (a solution used to track product cataloging, group organization, metadata completeness, platform usage metrics, etc.) with the help of Data Managers.

And you?
• Degree in computer science, data analysis & Big Data, MIAGE, business consulting, or equivalent.
• At least 3 years of experience in Data & Analytics-related fields.

Required Data & Analytics Skills:
• Data schema modeling & documentation (ERD, DataVault, Star-schema, etc.)
• Knowledge of data regulations, especially personal data (e.g., GDPR)
• Familiarity with operational and analytical data architectures
• Experience with Modern Data Stack (Snowflake, Streamlit, Tableau, Dataiku, etc.)
• Data manipulation and transformation via ETL tools (e.g., DBT, Talend)
• Proficiency in SQL and Python.

Required Solutions & Services Skills:
• Client-oriented with a strong focus on customer satisfaction.
• Experience in support processes, request and incident management, and performance tracking.
• Proactive in identifying and automating repetitive tasks.
• ROI-focused: balancing effort and cost with delivered value.

General Skills Expected:
• Agile methodologies: Scrum & Kanban
• DataOps culture & practices
• Strong teamwork and collaboration
• Excellent oral and written communication skills
• Strong interpersonal skills
• Autonomy and proactiveness
• Ability to explain and educate effectively
• Ability to prioritize, manage risks, and raise alerts
• Hospitality industry knowledge is a plus
• Fluent English required

Position based in Issy-les-Moulineaux or Evry with 1 to 2 days on-site per week (flexible).

Desired mindset:
• Advocate and committed to our “Factory” way of working (Spotify model).
• Promotes transparency and trust: peer review & collaboration.
• Feedback culture and right to fail.
• Proactive in driving continuous improvement.
• Curious and innovative (tech watch, etc.)

Accor dares to impact:  

- the world   

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.  

• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects. 

- your career:   

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.  

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.  

- Specifically, at Accor Tech & Digital: 

• Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces. 

• Every Wednesday afternoon, dedicate your time to deep work and personal development. 

• Work in a multicultural and English-speaking environment. 

• Continuous improvement & training: Hackathons, exceptional technology partnerships, dedicated talent management, and a dedicated training platform, Digitech Academy & certifications. 

and also, 

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.  

• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).  

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.  

• Sustainable Mobility Package up to €600 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass).  

• €10 meal vouchers.  

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.  

• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas. 

Your talent and motivation are our only selection criteria. 

We value the richness of the diverse nationalities, personalities, and professional backgrounds. 

We know how to adapt to the specific needs of our employees, including those with disabilities. 
We encourage all applications, regardless of gender, so go ahead and apply! 

Recruitment is all about people!    

Is this mission appealing to you? Apply, and we will offer you:  

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.  

1. An interview with the team manager responsible for the role you are interested in.   

1. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.  

1. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.  

1. A personalized feedback.  

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