IT Officer

The Fairmont Hanoi will open in the Vietnamese capital in March 2026, making it the first Fairmont brand in the country. The 241-room luxury hotel will take design inspiration from the art of lacquer with the traditional colours of Vietnam, the Indochinese style from the French colonial period, and draws motifs from Vietnam’s dynasties. Positioned as an urban resort, our guests will be able to enjoy a very special and unique range of offerings such as eight dining and bar venues including a rooftop terrace, as well as two indoor and outdoor swimming pools, an extensive gym and an entire floor of wellness spa and bathhouse. For corporate and social groups, the Fairmont Hanoi will offer three ballrooms, the largest being a 1,100m2 grand ballroom as well as nine meeting rooms, making it an outstanding destination for meetings, conferencing and events. The Fairmont Hanoi is set to become the social epicentre of Hanoi!

To assist in the daily operations of the hotel's IT systems by providing technical support, maintaining hardware and software infrastructure, and ensuring the smooth functioning of all IT services. Crucially, this role includes providing high-quality, timely Audio/Visual (AV) technical support for all meeting rooms, events, and banquets to ensure a seamless 5-star guest experience.

Event & AV Support

• AV Setup & Operation: Set up, install, and operate AV equipment including projectors, LED screens, sound systems, microphones, and conferencing gear for all meetings and events as specified in the BEO (Banquet Event Order).
• Sound Engineering: Competent in setting up and operating professional Sound Mixer Consoles for small-to-medium events, ensuring optimal audio quality and promptly troubleshooting feedback or interference issues.
• Technical Standby: Be on standby and monitor major events to ensure all AV equipment functions flawlessly, resolving any issues immediately to prevent program interruptions.

System Operations & Support

• Provide first-level technical support to hotel staff for hardware, software, and network issues.
• Monitor the performance of key systems (PMS, POS, Internet, Wi-Fi, Door Lock, etc.) and report any abnormalities.
• Set up and maintain IT equipment: PCs, printers, telephones, network devices, and user accounts.

Maintenance & Troubleshooting

• Perform daily system checks and backups as scheduled.
• Troubleshoot and resolve hardware/software/network issues in a timely manner.
• Coordinate with vendors for support or maintenance as needed.

IT Administration

• Maintain inventory of IT equipment and software licenses.
• Assist in implementing IT policies and ensuring user compliance.
• Support IT Manager in deploying new systems, upgrades, or relocations.
• Coordinate with external vendors during installations and servicing

Projects & Coordination

• Support IT Manager in deploying new systems, upgrades, or relocations.
• Coordinate with external vendors during installations and servicing.
• Participate in training sessions and assist end users with basic system operations.

Knowledge and Experience

• Education: Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• Hospitality Experience: Minimum 1-3 years of experience in IT support, preferably and ideally in the hospitality industry (4-5 stars hotels).
• AV Expertise: Proven experience in setting up and operating sound, lighting, and presentation systems for conferences, banquets, and events.
• Hotel Systems: Familiarity with hotel systems such as PMS (Opera), POS (Simphony), Office 365, and Windows servers.
• Networking: Solid basic knowledge of networking, IP addressing, and security best practices.
• Guest Systems: Experience with guest-facing systems (HSIA, IPTV, door lock, PABX) is an advantage

Competencies

• Technical Knowledge: Solid foundation in IT systems, troubleshooting, and basic networking.
• Customer Service Orientation: Supportive attitude towards users and departments, especially when dealing with high-pressure event clients.
• Communication Skills: Ability to explain technical matters clearly to non-technical users and effectively communicate with event organizers.
• Problem Solving: Logical thinking and quick response to technical issues, particularly during live events.
• Attention to Detail: Accurate in documentation, issue tracking, and daily routines.
• Teamwork: Works effectively with peers, supervisors, and other departments

Opening for Vietnamese only