Housekeeping Manager

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• Must have an extremely keen eye for detail and must be relentless in their pursuit of excellent service and cleanliness standards within the guestrooms, the corridors and the surrounding environment.
• Continually striving for improvement of JD Power scores, EES Results and the Richey score in conjunction with the entire Housekeeping team.
• Check with room attendants to ensure they are supplied with the tools to complete their tasks
• Communicate, prioritize and inspect VIP and FPC rooms to room attendants
• Maintaining the proper room statuses and communicate discrepant rooms
• Managing the room attendants for guestroom quality and completion of their assigned credit of rooms; which includes re-training, coaching, and performance managing
• Encourage, celebrate and reward good performance
• Handling guest complaints and follows through on actions required
• To have a complete understanding of the Collective Bargaining Agreement and to follow the guidelines of both the CBA and Employee Handbook
• Ensure awareness of daily communication measure by reading logs, emails, SOP, etc.
• Conducting annual performance reviews of housekeeping colleagues
• To complete and follow through on work orders
• Share ideas in means to enhance the product and improve the guest experience
• Check all service areas and exits to ensure they are clean, items are in the proper assigned storage area and free of obstructions
• Ability to assign room attendants’ daily tasks sheets and floor keys
• At end of a AM shift, ensure an efficient pass-on to the Evening Housekeeping Manager
• Active participation in employee functions, such as Housekeeping Birthday parties
• Assuming the duties of any other Housekeeping Department Manager when necessary, e.g. attend pre-con meetings, morning operations meeting, forecast meeting, etc.
• Knowledge of all guestroom Fairmont Standards and Hotel specific standards
• Assist in robe, linen and other inventories
• Other duties assigned by the Director of Housekeeping and Assistant Director of Housekeeping

• Hotel Management/ Hospitality & Tourism degree or equivalent diploma is an asset
• Housekeeping experience preferably in a supervisory role
• Knowledge of Property Management System (Fidelio Opera or equivalent), Microsoft Office and Outlook
• Excellent organizational, communication and interpersonal skills
• Must be service and team oriented
• Ability to motivate colleagues
• Must be able to work all shifts.
• Hours need to be flexible to accommodate to operational needs