- Penuh Waktu
- Permanen
- M GALLERY
- Rooms
__jobinformationwidget.freetext.LocationText__
La Veranda Resort Phu Quoc - MGallery, Đặc Khu Phú Quốc, Vietnam
__jobinformationwidget.freetext.ExternalReference__
REF2941V
Guest Relation Officer (Fluent in Chinese)
Region
Luxury & Lifestyle
A MANSION BY THE SEA
Located on Phú Quốc Island in Vietnam, discover a time almost forgotten and immerse yourself in the romance of bygone Indochina. This French-inspired mansion by the sea stands on a wide stretch of untouched beach, embraced by lush and tranquil botanical gardens.
Beautifully designed and influenced by the colonial styles of the past, this luxury beach resort and boutique hotel is ideal for those who love an island ambience and the tranquility of a tropical beach setting.
LOCATION
Facing west onto the crystal-clear waters of the Gulf of Thailand, La Veranda offers 74 rooms with an intimate, luxurious atmosphere and a wide stretch of white-sandy beach that affords spectacular sunset views.
INSPIRED BY HISTORY
The authentic colonial-era design and ornate furnishings of La Veranda are a tribute to founder Madame Catherine’s storied family connection to Phú Quôc and Indochine.
Raised in Phnom Penh and on the picturesque waterways surrounding Tonlé Sap Lake, Madame Catherine spent decades travelling the world before returning to build a home for her retirement on the idyllic island of her ancestors.
Her childhood during the height of French rule inspired every detail in her designs for an authentic 1920s French colonial-style mansion – La Veranda’s charming main house.
AWARDS
The first luxury property on Phu Quoc Island, La Veranda landed on the coveted Conde Nast Traveler Hot List on its first year of operations in 2007. After a decade, La Veranda continues to gather praise and accolades from the international travel media and its guests. Go behind the scenes to our Facebook page and find out about the stories behind our property and our most recent awards.
- Destin Asian Readers’ Choice Awards 2025 – Top 10 Best Vietnam Resort
- Travel + Leisure Luxury Awards 2025: 1 Best Hotel Spa / 4 Best Beach & Island Resort
- World Travel Awards 2024 – Asia’s Leading Boutique Resort
Join Our Heartist team: Guest Relations Officer La Veranda Resort Phu Quoc - MGallery
Where every detail tells a story - including yours
La Veranda Resort Phu Quoc - MGallery a member of the Accor group, is seeking a passionate and service driven Guest Relations Officer to join our boutique beachfront retreat.
As a Guest Relation Officer, you will be the face and heart of the guest experience creating warm welcomes, meaningful connections and unforgettable moments for each and every guest.
If you are enthusiastic about hospitality, fluent in Chinese and Basic English and dedicated to going above and beyond, we invite you to become part of our MGallery story.
Key Responsibilities:
- Provide warm, professional, and personalized service to all guests.
- Coordinate effectively with Front Office, Housekeeping, F&B, Sales, Spa, and other departments to meet guest expectations.
- Greet VIP guests and manage airport arrivals and departures.
- Support Reception with check-in/check-out procedures when needed.
- Monitor bell and driver service in collaboration with the Receptionist.
- Conduct daily room inspections and ensure VIP rooms and amenities are properly arranged.
- Update guest profiles (including email) in the Smile System and record monthly guest feedback.
- Share daily updates on VIPs and return guests, and weekly updates on VIPs, groups with department heads.
- Stay informed about room types, rates, promotions, and hotel services.
- Handle guest requests, preferences, and special occasions with care and efficiency.
- Maintain cleanliness and uphold grooming standards.
- Ensure strict compliance with hotel safety, hygiene, and HACCP policies.
- Attend mandatory training and uphold operational standards.
- Significant experience in a customer-service position, 1-3 year experience on the same position.
- Previous experience in Front Office, Guest Relations, or similar customer service role in hospitality.
- Fluent in Chinese and Basic English
- Strong interpersonal and communication skills.
- Ability to work independently and make sound decisions.
- Well-groomed, positive attitude, and team-oriented mindset.
- Familiarity with property management systems (Smile system knowledge preferred).
- Competitive salary
- service charge monthly based on revenue
- Housing, 3 meals per day
- Social insurance according to law
- Professional and International working environment
- Opportunities working at other Accor hotels /resorts in Vietnam and other countries
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Pekerjaan lain yang sesuai
Gaji
Lokasi
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Tingkat Pengalaman
Associate
Jadwal Pekerjaan
Penuh Waktu
Merek
FAIRMONT
Tipe Pekerjaan
Permanen
Lokasi
Wailea-Makena
Kategori Pekerjaan
Rooms
Deskripsi
As a Villa Concierge, you will be connecting our villa guests to the best their destination hast to offer – whether it’s beaches, restaurants or cultural experiences. You will be an ambassador for ex
Referensi
64117535-003e-4a15-b8df-dcf3c3a372d4
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Tingkat Pengalaman
Tingkat Pemula
Jadwal Pekerjaan
Paruh Waktu
Merek
M GALLERY
Tipe Pekerjaan
Permanen
Lokasi
Chadstone
Kategori Pekerjaan
Rooms
Deskripsi
What we're looking for…We are currently recruiting for part-time Room Attendants.We are looking for people who have the passion and willingness to actively contribute to the finished product and enjoy
Referensi
f1c702c0-04ee-4d2c-8688-c3cdccdf6dfb
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Fairmont Chateau Lake Louise, Lake Louise, Canada
Tingkat Pengalaman
Tingkat Pemula
Jadwal Pekerjaan
Penuh Waktu
Merek
FAIRMONT
Tipe Pekerjaan
Permanen
Lokasi
Lake Louise
Kategori Pekerjaan
Rooms
Deskripsi
The Public Area Attendant is responsible for maintaining cleanliness and ensuring the overall presentation of the public areas of our luxury hotel. This role is vital to the overall guest experience,
Referensi
5e1b1eaf-c6fa-4dfa-91ce-c1998a1b1621
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Fairmont Chateau Lake Louise, Lake Louise, Canada
Tingkat Pengalaman
Tingkat Pemula
Jadwal Pekerjaan
Penuh Waktu
Merek
FAIRMONT
Tipe Pekerjaan
Permanen
Lokasi
Lake Louise
Kategori Pekerjaan
Rooms
Deskripsi
The Housekeeping team are the heart of our hotel. As a Rooms Quality Inspector, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a
Referensi
52cde2b3-f57c-4799-88d1-f5a29ea03d9f
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Fairmont Jasper Park Lodge, Jasper, Canada
Tingkat Pengalaman
Tingkat Pemula
Jadwal Pekerjaan
Penuh Waktu
Merek
FAIRMONT
Tipe Pekerjaan
Tidak Tetap
Lokasi
Jasper
Kategori Pekerjaan
Rooms
Deskripsi
Bell Person (Seasonal, August to November)Join our team as a Bell Person at our prestigious hotel in beautiful Jasper, Canada for the bustling summer season from May to October. As the first point of
Referensi
14170121-ee18-4002-9c73-f123cd85b7df
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Aparthotel Adagio Rome Vatican, Rome, Italy
Tingkat Pengalaman
Tidak Berlaku
Jadwal Pekerjaan
Penuh Waktu
Merek
ADAGIO
Tipe Pekerjaan
Tidak Tetap
Lokasi
Rome
Kategori Pekerjaan
Rooms
Deskripsi
Ricerchiamo un segretario notturno di ricevimento per un tempo determinato di 4 mesi a partire da subito.
Referensi
5d6edc36-d400-4e77-8657-3ee78f05b003
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Rixos Premium Magawish Suites and Villas, Hurghada, Egypt
Tingkat Pengalaman
Direktur
Jadwal Pekerjaan
Penuh Waktu
Merek
RIXOS
Tipe Pekerjaan
Permanen
Lokasi
Hurghada
Kategori Pekerjaan
Rooms
Deskripsi
Act as a bridge between guests and operational departments, focusing on guest satisfaction, and maximising the quality of services.2.2 Create a communication bridge between guests and operational depa
Referensi
153b66e1-9199-4a28-b6c5-3cdf68476dfc
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
ibis London Canning Town, London, United Kingdom
Tingkat Pengalaman
Associate
Jadwal Pekerjaan
Penuh Waktu
Merek
IBIS
Tipe Pekerjaan
Permanen
Lokasi
London
Kategori Pekerjaan
Rooms
Deskripsi
As our next Front Office Team Leader, you…Are the ‘face of' The Ibis London Canning Town, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while addi
Referensi
e2657639-31db-4cc0-ac0a-2de85eaf8bf5
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
ibis Cambridge Central Station, Cambridge, United Kingdom
Tingkat Pengalaman
Manajer
Jadwal Pekerjaan
Penuh Waktu
Merek
IBIS
Tipe Pekerjaan
Permanen
Lokasi
Cambridge
Kategori Pekerjaan
Rooms
Deskripsi
As our next Front Office Manager, you will…Be passionate about guests and delivering exceptional service.Bring strong knowledge and experience across front office operations.Take a hands-on, organised
Referensi
5cf75a00-5328-4a5e-9fca-aec8ae552910
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Novotel Leeds Centre, Leeds, United Kingdom
Tingkat Pengalaman
Associate
Jadwal Pekerjaan
Penuh Waktu
Merek
ACCOR
Tipe Pekerjaan
Permanen
Lokasi
Leeds
Kategori Pekerjaan
Rooms
Deskripsi
Reception Team Member First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable ex
Referensi
5fef6060-abd8-49ae-9889-2f096558a8c1
Tanggal Kedaluwarsa
01/01/0001