- Penuh Waktu
- Permanen
- PULLMAN
- Administration & Support
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Pullman Mazagan Royal Golf & Spa, El Jadida, Morocco
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REF54672I
Guest Experience Manager
Region
Europe and North Africa
Pourquoi travailler chez Accor ?
Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité.
Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail apporte du sens à votre vie. Ainsi, durant votre expérience avec nous, vous pouvez explorer les possibilités illimitée du Groupe Accor.
En rejoignant Accor, vous écrivez chaque chapitre de votre histoire et ensemble nous pouvons imaginer l’Hôtellerie de demain. Découvrez la vie qui vous attend chez Accor, https://careers.accor.com/.
Faites ce que vous aimez, prenez soin du monde qui vous entoure, oser challenger le status quo ! #BELIMITLESS
Has regular and close contact with hotel guests.
Organises meetings with guests to collect feedbacks and ideas.
Makes recommendations and propositions to the managers.
Ensures that the PGEP tools (modules on standards implementation, internal surveys, audits, social media) are deployed, used and understood.
Maintains the accuracy and consistency of data and information within the PGEP tools.
Responds to guest comments and monitors correspondence with the guest.
Uses process planning to help heads of department introduce and establish the PGEP on a lasting basis.
Provides support for heads of department in the implementation of the brand's standards:
- presents the brand's standards and prioritises their implementation
- ensures that the self-assessment process is applied (scheduling, support for heads of department, feedback)
- manages any requests for exemptions.
Ensures that the action plans of the PGEP remain at least within the allocated budget and at best result in an increase in productivity.
Analyses the perceived value for money delivered by the hotel and makes recommendations as to how this indicator can be optimised.
• Minimum of 5 years' experience in the hospitality/food & beverage, leisure & tourism, health sectors, audit, consultancy, training, executive assistance, guest experience and quality.
• Degree to Masters or equivalent, Vocational degree, Diploma or higher studies in Quality, Vocational Masters or Engineering school.
• Knowledge of quality certification processes.
• Previous experience in a multi-cultural environment.
Attention to detail and quality
• Excellent writing and speaking skills
• Able to work in project mode
• Leadership
• Teaching skills
Pullman: a new service attitude centred on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
open-mindedness, interpersonal skills and sense of initiative.
L'ADN de la marque :
Ouverture d’esprit : curiosité, accueil de différentes opinions, remise en cause du statu quo
Aller de l’avant : imagination, motivation, inspiration
Mener : volonté de faire en sorte que le changement se produise
Dépassement : je me dépasse et donne le meilleur de moi-même pour satisfaire le Client
Compétences
• Solides compétences en leadership et en relations interpersonnelles
• Excellentes compétences en communication et en contact avec la clientèle
• Orienté vers les résultats et le service avec un souci du détail
• Capacité à effectuer plusieurs tâches à la fois, à bien travailler dans des situations stressantes et à haute pression
• Un joueur d'équipe et un bâtisseur
• Motivateur et autodidacte
• Bien présenté et entretenu par des professionnels en tout temps
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
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