Food & Beverage Supervisor

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

1. Works in close cooperation with the Kitchen and Stewarding as well as the restaurant cashiers to ensure a smooth running operation.
2. He / she conducts / attends regular training sessions with the assigned team in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up selling, etc.
3. To report any equipment failures/problems to the Maintenance Department.
4. To pass any maintenance requests to the Maintenance Department.
5. To participate in any Training/Developments schemes as recommended by senior management.
6. Ensures the proper appearance (condition of uniforms) and grooming of assigned staff.
7. Handles the welcome of arriving guests and their sitting through the hostess, takes over, if she is not available.
8. Maintains a professional / friendly relationship with the outlet patrons to ensure their well-being.
9. Makes himself / herself familiar with all menus, promotions and other relevant issues concerning the outlet (product knowledge).
10. Contributes to the upkeep of the outlet’s database of regular guests.
11. Reports cleanliness and maintenance issues to the immediate Supervisor or the departments concerned.
12. Resolves guests’ complaints directly or consults with immediate Supervisor.
13. Does all mise en place work according to a whole day service requirements.
14. Prepares all store requisitions for signature (operating material, food products and beverages) and ensures the accurate delivery of goods.
15. Attends regular departmental meetings and conduct’s briefings (on behalf) and contributes to an open communication with in the assigned team.
16. Familiar with the outlets menu and promotional activities.
17. Familiar with the company’s internal policies and safety procedures.
18. Carries out other related assignments or tasks entrusted by the Food & Beverage from time to time.
19. To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
20. Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
21. To carry out any other reasonable duties and responsibilities as assigned.

Your team and working environment:
Mövenpick Hotel & Apartments Ghala Muscat, a five-star property in Ghala Heights, seamlessly combines Omani charm with Mövenpick's Swiss hospitality. Just 12 minutes from Muscat International Airport, it offers 282 rooms, 58 serviced apartments and modern amenities for business and leisure. Featuring four dining venues and versatile event spaces venues it caters to diverse needs. Guests can rejuvenate at the NOVE Spa, rooftop infinity pool, and scenic fitness centre for an unforgettable stay.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.