Director of Spa and Wellness Operations

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

As Spa Director you will be responsible for managing all areas of the Spa, Spa Reception, Health Club and Fitness Center, including its services, hours of operation, facilities and team

What you will be doing:

• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations
• Empowers employees to provide excellent customer service
• Train colleagues with Forbes Five Star Standards
• Provide colleagues with coaching and counseling as needed to achieve performance objectives to reach their fullest potential
• Being current with the latest innovative & global fitness and wellness trends is a must
• Experienced in creating spa treatment protocols and menus
• Possess knowledge and experience with different types of massage, body and skincare, and retail products
• You will establish and execute clear short- and long-term goals
• You develop the strategic direction of the department, including marketing and social activities to promote the spa and wellness facilities
• Develop and monitor financial strategies to increase revenues while controlling operating expenses, monitoring annual budget and forecasts, reviewing monthly financial statements, utilizing yield management strategies, implementing inventory management and purchasing procedures, as well as monitoring and adjusting staffing levels, spa service appointments, and operational expenses, to maximize spa profitability
• Selects vendors for spa retail operations and managing contract agreements
• Oversees retail product research, product selection and purchasing, product display
• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation
• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday event

What is in it for you:

• Salary Range: $120,000 - $140,000 USD
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment 
• Cell Phone Usage Reimbursement

Your experience and skills include:

• Minimum of 4-6 years spa/ wellness experience; 3 years in a leadership role in a city center luxury hotel
• The ability to understand financial information and data, and perform advanced arithmetic functions
• Must be proficient in Microsoft office programs including but not limited to excel, word, PowerPoint.
• Experience with Book4Time is an asset
• Current CPR certification is an asset
• Must be enthusiastic, motivated, and a team player
• Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is required
• Proven leadership, team management, training and coaching skills with evidence of developing exceptionally motivated teams
• Must have experience in budgeting and reporting such as forecasting and P&L
• Must have outstanding experience delivering high-quality customer service.
• Display good organizational, written, and verbal skills
• Available to work late, weekends and holidays

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS