Director of Security and Loss Prevention

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

At Fairmont Century Plaza, ensuring the safety and wellbeing of our Colleagues, guests and visitors is an integral part of our operation. The Director of Security is responsible for the day-to-day operation of the Security Department. You are attentive, efficient and committed, and your leadership will ensure your property remains a safe, enjoyable workplace and travel destination. You will train all colleagues and officers on all aspects of security and safety     

What you will be doing: 

• Lead the daily operation of the Security Department ensuring the overall safety of the guests, employees and property premises and all process and procedures are strictly adhered to.
• Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the department as a whole, explaining new directions, policies, and procedures at the same time. 
• Design and implement a strategic plan for the Security department, every year as well as
• Attend and participate in other required hotel meetings and advise senior leadership and operational managers on latest security threats / concerns internally, locally, or in the region
• Implement emergency procedures and crisis management scenarios with Leadership team, formalizing and keeping current action plans
• Collaborate with operational managers regarding security concerns, procedures and to be proactive in preventing adverse incidents at the Hotel
• Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action. 
• Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations 
• Conduct weekly, documented inspections of the hotel listing any safety or security infractions and ensuring these are corrected by the time of the next walkthrough.
• Assist guests regarding hotel facilities in an informative and helpful way 
• Plan and execute strategy for security at special events or for V.I.P.s.
• Maintain all Business Continuity Plan (BCP) binders/documents and ensure periodical audits are done to check the readiness of the team
• Comply with all Corporate loss prevention safety and security management guidelines and procedures
• Be first contact for emergency agencies such as, but not limited to, police department or fire department
• Monitor CCTV in house video surveillance equipment and diligently monitor building video surveillance
• Work closely with Engineering team on Fire Panel operation and maintenance
• Oversee key audits, key allocation and approval
• Assist with training contracted Security Officers and deploying security staff appropriately
• Champion safe work practices, assisting with implementing colleague security procedures, awareness programs, preventive measures and provide safety and security training to Heartists including: fire life safety, hotel evacuation, CPR and Workplace Violence
• Facilitate security and workplace health and safety orientation for new colleagues
• Periodically conducting employee baggage and locker inspections
• Complete full quarterly security audits of property
• Manage elevator access and floor access protocols for both front and back of house elevator systems

• 3-5 years of extensive hotel security management experience in a luxury hotel or resort
• Highly responsible and reliable with the ability to lead by example, believe in a strong team culture and set the scene for high performance
• Strong interpersonal and problem solving abilities 
• Computer literate in Microsoft Window applications required
• Certification in CPR First Aid required  
• Ability to work well under pressure in a fast paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times

What is in it for you:

• Salary Range: $110,000 - $125,000 USD
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment 
• Cell Phone Usage Reimbursement

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements:  Must provide proof of current eligibility to be employed in the United States of America.