Banquets Service Supervisor

Pullman Cairns International invites you to be part of a world-class hospitality experience where elegance, precision and exceptional service come together. At Pullman, we believe in creating unforgettable moments through genuine connection, attention to detail and seamless execution.

We are a people-first brand — we hire for personality and passion and provide the training and support to help you grow your skills and build a rewarding career. Here, your work has purpose, your individuality is valued and every event you oversee is an opportunity to shine.

Centrally located in the heart of tropical Cairns, our iconic hotel features 324 beautifully appointed guest rooms, 13 versatile event spaces, Coco’s Kitchen & Bar, in-room dining and a reputation for delivering extraordinary conferences, weddings, gala dinners and private functions.

We are currently seeking a passionate and experienced Banquets Service Supervisor to join our team, leading a dedicated events team and ensuring every banquet and function runs flawlessly while exceeding guest expectations.

We’re seeking an experienced, hands-on hospitality professional to oversee banquet operations, from setup to service and breakdown. You’ll supervise and support the team, maintain service excellence and collaborate closely with the kitchen and events teams to ensure flawless execution of large-scale events.

Key Responsibilities:

• Supervise day-to-day banquet operations across conferences, weddings and private events.
• Lead, train, and motivate banquet staff to deliver exceptional, consistent service.
• Assist with rostering, recruitment, and payroll to maintain a high-performing team.
• Collaborate with kitchen and events teams to ensure smooth service flow.
• Maintain high standards of presentation, cleanliness and guest experience.
• Manage guest feedback professionally, ensuring brand standards are upheld.
• Assist with inventory, stock control and equipment setup for events.

Qualifications

• Proven leadership experience in banquets, events, or high-volume hospitality.
• Hands-on, service-focused approach with strong attention to detail.
• Excellent communication and team management skills.
• Current Responsible Service of Alcohol (RSA) certificate.
• Experience with POS systems (Infrasys/Shiji highly regarded).
• Flexible to work rotating roster including nights, weekends and public holidays.
• Full, unrestricted working rights in Australia.

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.