Assistant Restaurant Manager

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary

The Assistant Manager is responsible for overseeing the daily operations of the restaurant to ensure that guests receive exceptional service and the restaurant runs smoothly. The role requires strong leadership skills, a deep understanding of service standards, and the ability to effectively manage the restaurant team. The Assistant Manager ensures that the team meets operational goals, handles guest complaints professionally, and maintains the highest levels of hospitality, in line with the Banyan Tree brand.

Responsibilities

Operational Support:

• Assist in overseeing the daily operations of the restaurant, ensuring that service standards are met.
• Monitor and manage the quality of food and beverage service to ensure consistency and excellence.
• Ensure smooth coordination between the kitchen, front-of-house staff, and other departments to deliver a seamless guest experience.
• Manage reservations, waitlists, and table assignments efficiently.
• Ensure the restaurant is well-stocked and that inventory levels are maintained appropriately.

Team Leadership & Supervision:

• Supervise and support the restaurant team, including servers, hosts, and other service staff, ensuring that they adhere to service standards.
• Assist in the recruitment, training, and development of staff to ensure they deliver exceptional service.
• Provide ongoing coaching and feedback to staff to enhance performance and ensure high operational standards.
• Assist in scheduling and ensuring proper staffing levels are maintained, particularly during peak periods.

Guest Service & Relations:

• Ensure that guests receive excellent service and that their needs are anticipated and met.
• Handle guest inquiries, requests, and concerns promptly, with a focus on problem-solving and guest satisfaction.
• Address guest feedback, whether positive or negative, and take immediate action to resolve any issues.
• Promote guest loyalty by creating memorable experiences and building relationships with repeat customers.

Financial Management & Reporting:

• Assist in managing the restaurant's financial performance, ensuring that revenue targets and budgets are met.
• Monitor daily revenue and operational expenses to ensure cost control and profitability.
• Assist in preparing financial reports and analyzing performance metrics to identify areas for improvement.
• Ensure that cash handling and billing are accurate and compliant with company policies.

Health, Safety & Compliance:

• Ensure that the restaurant complies with health and safety regulations, including cleanliness, food handling, and sanitation standards.
• Conduct regular checks to ensure that all health and safety guidelines are adhered to by the team.
• Ensure staff is properly trained on emergency procedures and that safety protocols are followed.

Administration & Reporting:

• Assist with administrative tasks such as inventory tracking, order management, and maintaining records of guest feedback.
• Ensure the proper documentation of staff training, incidents, and operational reports.
• Help prepare and submit weekly or monthly performance reports to the Restaurant Manager, including guest satisfaction scores and financial data.

Additional Responsibilities:

• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Employee Engagement and Communications

• Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals.  Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success.  This will include working on the Employee Engagement Survey (EES) and People & Culture Audit.  Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.
• Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture.
• Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.

Experience

• Experience: Minimum of 1-2 years in a supervisory / leadership role in restaurant operations, preferably in a high-end restaurant or a luxury hospitality environment.
• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Skills & Attributes:

• Strong leadership and people management skills.
• Excellent interpersonal and communication abilities.
• Attention to detail and strong organizational skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Ability to handle confidential and sensitive information.
• Strong understanding of food and beverage trends, menu development, and service excellence.
• Proficiency in relevant software and MS Office Suite.
• Professional and well-presented at all times.
• Customer-centric approach with a passion for hospitality.
• Proactive problem-solver with a solutions-oriented mindset.
• Ability to work in a fast-paced, dynamic environment.
• Must be able to handle multiple tasks and adapt to changing priorities.

• Language:

• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.

These qualifications and attributes are crucial for excelling in the role, ensuring effective leadership, operational excellence, and outstanding guest experiences

Why Join Us:

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success