Assistant Housekeeping Manager

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer-paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences. 
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary food & beverage on property

The Assistant Manager, Housekeeping, works closely with the operation to ensure that all day-to-day assignments are completed in a timely manner. The Assistant Manager supports management with administrative tasks to include but not limited to: payroll, scheduling, corrective action discussions, and performance evaluations. The Assistant Manager directly manages all housekeeping supervisors and directly assists them as needed.

What you will be doing: 

• Directly manage the day-to-day operation, ensuring room readiness and stepping in to assist where needed.
• Work with housekeeping coordinators to ensure the timely completion of all administrative duties, daily payroll edits, track vacation and sick time for all colleagues.
• Maintain daily reports and incentive pay.
• Ensure that all orientation and new hire documents are completed in a timely manner.
• Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
• Support the onboarding of new colleagues through training and frequent follow-up.
• Conduct daily audits (LQA)
• Operate and oversee all opening and closing procedures.
• Assist coordinators with maintaining inventory and submitting POs.
• Assist supervisors with room inspections and walking room statuses.
• Work closely with the public area team to ensure all areas throughout the hotel are well kept and presentable.
• Complete daily Public Area Checklist and action areas of concern.
• Inspect VIP rooms and Show Rooms.
• Assist with guest resolution and satisfaction.
• Familiarity with managing/supervising union colleagues.
• Support housekeeping operation as PM Manager.
• Occasionally work with overnight team to ensure quality work.
• Assist Director & Assistant Director with coaching and disciplinary discussions.
• Supporting company and hotel policies and procedures including creating, promoting and
• Actively participate on hotel committees and ensure strong departmental representation on all hotel committees and activities
• Key involvement in the Hotel’s preventative maintenance programs actively participate in EES, Health and Safety, and Voice of Guest initiative.
• Other duties as assigned by Director & Assistant Director of Housekeeping.
• Actively participate on hotel committees and ensure strong departmental representation on all hotel committees and activities
• Key involvement in the Hotel’s preventative maintenance programs

Your experience and skills include: 

• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Salary Range: $60,000 - $70,000 USD

Your team and working environment: Come join the energetic and caring Housekeeping 'Ohana at the Fairmont Orchid. We work together as a dynamic team to ensure that our guests are well looked after and the hotel maintains the utmost cleanliness.  

Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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#AlohaOrchid