Assistant Events Manager

At Novotel Chiang Mai Nimman Journeyhub we make everyday moments matter. Placing you in the heart of Chiangmai, you’ll never miss a beat. Get ready to explore the architecture, beauty, and culture of the region in the only Novotel in Northern Thailand.

Make time for those you love with our generous children’s policy. Children aged under 16 years old can stay for free when sharing existing bedding with parents. Plus, they enjoy free buffet breakfast for up to 2 children with dining parents. Family moments are memorable at Novotel Chiang Mai.

Explore the past and present from our convenient location on Nimman Road the place to be in the new city. Or, take a scenic 17-minute drive to discover the history of the old city. Whether you’re in town for business, leisure or a bit of both, you’ll be in the best location at Novotel Chiang Mai Nimman Journeyhub.

The Assistant Events Manager is responsible for working to achieve the strategic goals of the hotel, specifically in banquet sales.  Sales segments can be sub-categorized into corporate and weddings.  He/ she will also support, and service group files handed over from sales. This position is also responsible to follow through on all matters pertaining to events and functions in the hotel. 

Primary Responsibilities

Achieves Both Individual and Team Revenue as well as Profit Goals as per Budget and Forecast

• Achieves sales objectives and measureable goals set by management in terms of revenue as well as other financial KPIs based on budget.
• Proactive development of new businesses for key accounts and special events, working closely with the room sales team.
• Establishes close working relationships with existing guests.
• Understands the needs of the ever-changing market.
• Strong conversion in corporate / wedding enquiries.
• Presents hotel’s products and offerings to guest.
• Efficient negotiation and upselling to maximize revenue.
• Maximises experience and revenue of conference groups staying in the hotel (for Conference Services role)
• Ability to innovate with the hotel offerings and creative selling for banquet venues.

Focuses on Meeting Planner / Guest Experience

• Ensures the accuracy of bookings, event requirements, BEO at all times.
• Familiarises with the house system. (Opera, Table Management System & Social tables)
• Timeliness in responding to enquiries from various platforms.
• Uses a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Focuses on the client experience and is present pre and post events.

Delivery of a Successful Event

• Effective communication among colleagues (inter departments) in a timely manner.
• Evaluates guest satisfaction and encourages continuous work improvement.
• Maintains a good working relationship with external suppliers.

Contributing to the Goal

• Cross selling of hotel guest rooms, banquet, spas, florist and any revenue generating sources to support the hotel’s achievement of its overall revenue goal.
• Active participation in departmental meetings and trainings.
• Identifies and proposes improvement on quality of F&B experiences wherever necessary.
• Contributes to the hotel’s CSR efforts by supporting the Planet 21 program.
• Upholds the Accor Values in the work nature, increasing stakeholders’ interest.
• Performs any other duties and responsibilities that may be assigned.

• Bachelor’s Degree (preferred): A degree in Hospitality Management, Business Administration, Marketing, or a related field is often preferred. However, relevant experience can sometimes substitute for formal education.
• Event Planning or Sales Experience: Typically, at least 1–3 years of experience in event planning, sales, or hospitality is required. This could include experience as an event coordinator, sales associate, or customer service representative in an event-driven environment.
• Customer Service Skills: Experience in handling client relationships, resolving conflicts, and managing expectations.
• Sales Experience: Proven track record of supporting sales teams, following up on leads, and contributing to meeting sales targets.
• Strong verbal and written communication skills to effectively communicate with clients, vendors, and team members.
• Ability to manage multiple tasks, clients, and events simultaneously while maintaining attention to detail.
• Skilled at creating and maintaining schedules, budgets, and project timelines.
• Sales and Negotiation Skills: