Assistant Director / Senior Manager of e-Commerce & Digital Strategy

The Assistant Director / Senior Manager for e-Commerce & Digital Strategy is primarily responsible for driving the performance for Raffles Hotel Singapore’s digital campaigns and e-commerce channels, including brand.com, RHS microsites, Luxury Consortias, Online Travel Agents (OTA) and Global Distribution System (GDS). The role also encompasses the strategic management of all hotel websites, social media channels as well as drive paid and organic digital campaigns.

Observes and adheres to the Values of Accor, i.e. Guest Passion, Respect, Innovation, Trust, Sustainable Performance and Spirit of Conquest.

Primary Responsibilities

Drives e-Commerce And Digital Strategies Across Multi Platforms

• Drives the hotel’s digital and e-commerce strategy, with an eye on performance.
• Manages performance agencies to maximise performance for digital campaigns through effective data analytics while ensuring the timely production of digital assets.
• Supports corporate and brand on digital marketing initiatives while delivering on objectives through harnessing the expertise of the Marketing Communications team.
• Supports hotel’s e-commerce objectives with cross marketing opportunities, leveraging on hotel and brand channels and databases.

Management Of Websites And Microsites

• Manages vendors to ensure delivery of website enhancements and best-in-class customer journeys
• Provides counsel for content on digital channels including hotel main website, microsite and standalone websites for Food and Beverage outlets, Arcade and Spa.
• Ensures SEO and SEM synergies across all websites.
• Drive e-commerce through data analytics and strategies.

Develop Marketing Plans For Luxury Consortias And OTAs

• Works hand in hand with Revenue Management on management of OTAs communications.
• Oversees collaborations and maximises marketing opportunities with Luxury Consortias, ensuring accurate and timely communications onto platforms.

Drives Social Media Awareness

• Manages, supervises and/or create content for all of the hotel’s social media platforms and drive engagement.
• Provide counsel to the larger Marketing Communications team on the management of social media agencies and content to ensure optimisation of engagement. 

Other Responsibilities

• Reviews and identifies digital partnership opportunities to support hotel’s operations and business objectives.
• Manages digital reporting tools for hotel and communicates reports internally as well as supervising action plans for improvements where needed.

Candidate Profile

Knowledge and Experience

• Bachelor Degree in Business, Marketing, Communications or equivalent.
• Detailed understanding of digital marketing and social media landscape.
• Minimum of 8 years of relevant experience in digital marketing. Relevant experience in hospitality industry will be an advantage.
• Knowledge of digital marketing tools, such as Google Analytics and SEO.
• Familiarity with social media platforms and trends
• Experience in content production, copywriting, or digital and social media development with strong knowledge of video and photo editing tools
• Oral fluency in English and Mandarin with written excellence in English. Ability to speak other language and / or basic understanding of other languages will be an advantage.

Competencies

• Good interpersonal skills with ability to communicate with all levels of employees.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Good presentation and influencing skills.
• Multicultural awareness and able to work with people from diverse cultures.
• Flexible and able to embrace and respond to change effectively.
• Self-motivated and energetic with the ability to work independently under a dynamic environment.
• High integrity and able to keep confidentiality.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.