Adventure & Experiences Concierge

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Are you an individual with a high level of attention to detail and how loves planning the perfect adventure? Are you one who is looking to grow your career in the area of Adventure & Experiences, for one of Fairmont’s busiest private guiding teams? We are seeking a highly energized, organized and professional candidate to join our Adventure & Experiences Team at the Castle in the Rockies!

Starting Rate: $23.55 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $27.49. 

Job Duties Include:

• Consistently offer professional, engaging and friendly service
• Book all private guided tours
• Complete pre-arrival calls for all private guided tours to prepare for upcoming experiences. This includes suggesting hiking & sightseeing routes, discussing fitness levels and managing food orders.
• Manage reservation inbox and respond to requests
• Work closely with the Adventure & Experiences Supervisor & Manager to maximize availability and ensure consistent scheduling for Guiding Team
• Ensure correct billing for all tour charges
• Assist with day to day programming reservation requests and review daily programming inventory to maximize availability
• Assist with guest questions at the Adventure Centre

Your Skills & Qualifications:

• Experience with customer service and managing guest bookings
• Previous experiences in Reservations, Activity Bookings, Private Guiding, Concierge or Resort Programming
• Experience with activity/tour reservations software including UrVenue
• Opera Property Manager System (PMS) an asset
• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously is required
• Strong computer skills with a working knowledge Microsoft Office
• Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com