Company Description
Would you like to work for a company where hospitality is a work of heart and you can be all you are?
Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 230,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.
At the Accor Global Reservation Centre, we offer memorable experiences to our clients.
You will be part of an international team helping guests offering them the best experience when making the reservation in the luxury hotels around the world. You will be sharing your expertise and knowledge of our spectacular, world-class locations and properties while having authentic conversations with guests.
Job Description
Job Purpose
As a Luxury Reservation Consultant, you will be a key member of our Global Reservation Centre based in Barcelona, handling inbound booking calls and utilizing your sales skills to offer knowledgeable recommendations while reserving rooms and suites for our luxury brand hotels worldwide. You will leverage your expertise and passion for our spectacular, world-class locations and properties to engage guests in authentic conversations, driving bookings and maximizing revenue. Your ability to understand guest needs and provide tailored solutions will be key in delivering exceptional service and achieving sales targets.
Your mission will be to serve as the connection between Accor and our guests through:
- Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Everything we do comes from the heart, and you have the freedom be creative in your guest conversations
- Having authentic conversations while you book global travel experiences to luxury destinations
- Sharing your knowledge and your passion for hospitality, making thoughtful recommendations help your guests choose the right room and package for their need
What is in for you?
- Great welcoming plan: You will have a specific training plan for one month that will help you to understand more about our culture, values, business and quality standards that will help you to feel comfortable and confident when taking your firsts calls.
- Inclusive and International Workplace: Join a diverse, inclusive, and enjoyable work environment where we benefit from the diversity of over 30 nationalities.
- Collaborative Atmosphere: Engage with a team of passionate individuals dedicated to excellence. You will be joining a dynamic new team excited to meet you and welcome you aboard!
- Exclusive Discounts: Benefit from attractive discounted rates at our iconic properties worldwide.
- Health & Wellbeing: We provide you with private health insurance and activities to support wellness initiatives
- Incentive Plan: Earn rewards based on smart goals
- Global Reach: Make a global impact by connecting with guests from around the world.
- Community Involvement: Participate in opportunities to give back and make a positive impact in the community.
Qualifications
Your experience and skills include:
- Education and/or work experience in sales, customer service, hospitality, or tourism industries.
- Experience in luxury travel will be an asset.
- Native or proficiency level in French is mandatory.
- Fluency in English (C1) is required
- Computer literate
- Passionate about travel and hospitality
- Active listening : Ability to understand and respond to guests' needs while adapting a sales oriented speech
- Excellent verbal and written communication and interpersonal skills
- Strong understanding of customer service principles and best practices
- Exceptional organizational, and time management abilities
- Strong sense of responsibility and accountability
- Genuinely curious and eager to self-develop
- Team spirit
- Respectful and collaborative within a diverse multicultural environment
- Availability to start in May 2026
Additional Information
- 20/25 hours/week contract
- Rotative schedules
- Days off during week days
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
What It’s Like to Work at Accor Global Reservation Centre:
LK : Accor GRC Barcelona
IG : GRC Barcelona
TikTok : grc.barcelona
