Company Description
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.
The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.
It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.
Job Description
- As the first and last impression of Raffles Europejski Warsaw, you will deliver a door service that reflects timeless elegance, genuine warmth, and attentive care. You will create a seamless and memorable arrival and departure experience for every guest.
- You will anticipate guests’ needs upon arrival, offering a gracious welcome, assisting with doors, luggage, and transportation, and ensuring a smooth transition from the outside world into the refined atmosphere of Raffles.
- You will extend a personalised welcome to each guest, acknowledging them by name whenever possible, and creating an immediate sense of belonging and recognition that defines the Raffles experience.
- You will assist with luggage handling with the highest level of care, ensuring all belongings are managed discreetly, efficiently, and with respect for guest privacy.
- You will coordinate closely with the Front Office and Concierge teams to ensure a flawless arrival experience, including timely luggage delivery and smooth communication between departments.
- You will provide knowledgeable guidance about the hotel and the surrounding area, offering directions and recommendations that enhance each guest’s stay.
- You will remain present and attentive at the entrance, ensuring that every guest is acknowledged, assisted, and made to feel genuinely welcome at all times.
- You will uphold the distinguished appearance of the entrance and lobby, maintaining an atmosphere of elegance, order, and quiet sophistication that reflects the Raffles standard.
- You will support the team with a collaborative and flexible approach, always ready to assist wherever needed to deliver exceptional service.
Qualifications
- Proven experience in a luxury hotel environment, ideally within a front-of-house, guest-facing role such as Doorman, Concierge, or Guest Services.
- A natural ability to deliver exceptional, personalised service with genuine warmth, elegance, and attention to detail.
- Strong interpersonal and communication skills, with the ability to engage confidently and professionally with international guests.
- Impeccable presentation and grooming standards, reflecting the refined image of Raffles.
- A proactive and anticipatory mindset, with the ability to recognise and respond to guest needs before they are expressed.
- Experience handling luggage and assisting guests with care, discretion, and efficiency.
- Ability to work collaboratively within a team, maintaining a flexible and supportive approach in a fast-paced environment.
- Good knowledge of the local area, with the ability to provide insightful recommendations and directions.
- A strong sense of responsibility, reliability, and commitment to delivering consistently high standards.
- Fluency in English; additional languages are highly desirable.
- A genuine passion for luxury hospitality and creating memorable guest experiences.
Additional Information
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.
