Company Description
For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.
Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.
As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:
- Connecting guests to the extraordinary place we call home
- Discovering a broad offering of career paths
- Learning and thriving among a group of international hospitality professionals
- Being passionate about people and attentive to the world - we are globetrotters!
- Going beyond the walls of our hotel to support our community
- Taking pride in our differences
Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.
#WeAreHamiltonPrincess
Job Description
Summary of Responsibilities:
Reporting to the Bell Captain, responsibilities and essential job functions include, but are not limited to, the following:
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
- Provide exceptional guest service by greeting and interacting with guests in a genuine, engaging and helpful manger to ensure exceptional guest experience
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
- Demonstrate awareness of groups, events and activities happening in the hotel and direct guests to functions within hotel as required
- Escort guests to their room and upon arrival conduct an overview of the room to ensure that guests are familiar with their surroundings
- Ensure the timely and efficient transfer of luggage to and from the guest’s room
- Expedite guest room changes as required
- Deliver messages and other items to guest rooms and within the Hotel
- Maintain a presence in the lobby, offer assistance to guests as required
- Follow department policies, procedures and service standards, including all safety policies
- Participate in hotel committees
- Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
- Perform any other duties, tasks, and assignments within your department as required
Qualifications
Qualifications:
- Previous experience in a role requiring a high level of guest service and interaction is required
- Energetic with excellent interpersonal and communication skills
- Must be in good physical condition as frequent and repetitive lifting is required
- An impeccable appearance with superior attention to detail
- Proven ability to work in a demanding fast paced environment
- Proven ability to work cohesively as part of a team in a multi cultural, diverse environment
- Proven ability to focus attention on guests needs, remaining calm and courteous at all times
- Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is required
Additional Information
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Constant kneeling, pushing, pulling and lifting
- Environmental stress
- Frequent ascending or descending ladders, stairs and ramps
