Sales Operations Project Manager

Accor is a global leader in luxury & lifestyle, having curated one of the most extraordinary portfolios of luxury brands in the world. Over the last decade, Accor has successfully cemented its position as a leader in the global luxury & lifestyle hotel market.

• Accor’s luxury & lifestyle portfolio includes more than 400* hotels, over 200* hotels in varying stages of development and approximately 140,000* rooms in the network + pipeline.
• The company has achieved a #2 position in Luxury hospitality worldwide.
• Accor’s prestigious luxury & lifestyle brands – some of which sit in Ennismore - include Raffles, Orient Express, Faena, Banyan Tree, Delano, Sofitel Legend, Fairmont, Emblems Collection, SLS, SO/, Sofitel, Rixos, MGallery and onefinestay.
• Accor also offers a diversified selection of luxury & lifestyle hospitality offerings through its immersive resorts collection.

The Group has embarked on a new chapter of transformation and growth, creating a fully autonomous division for its Luxury & Lifestyle brands, to reinforce its leadership and accelerate growth.

Accor’s luxury brands are a key driver of future growth, representing the largest share of project value in the Group’s development pipeline. The Group’s new brand-led division creates a more agile organization, entirely focused on fast-growth drivers specific to the luxury market, which in turn, boosts value for its luxury hotel owners.

The Global Sales Luxury & Lifestyle team has a strong cross-functional role in the Luxury & Lifestyle division, to support the brands, strengthen Accor’s positioning on this market and boost high margin revenue to the L&L hotels.

#1 Manage commercial tools and data quality

You will be a strategic driver of efficiency and continuous process improvement within the sales organization.  You will work closely with the Directors of Sales of our team and hotels, to understand their needs, and design the right tools and processes.

• Drive the development of our commercial toolkit for hotels (action plan, activities reporting, budget,…)
• Develop new solutions to support hotels understanding of our activity and engagement in our global initiatives (markets-specific insights, best practices, strategic account referential,…)
• Implement a new data-quality governance for the team, design the necessary KPIs in the CRM (Salesforce), and support the different team’s projects on data-quality related topics

#2 Drive the B2B distribution strategy & operations

You will oversee the B2B luxury dedicated rates loading and support strategy, drive consistency across all related projects and design appropriate distribution models to support business development initiatives across the team.

• Oversee existing team rates for luxury travel partners, streamline support processes, and implement audit systems to ensure consistency.
• Drive the creation of new rates that support the overall distribution strategy and oversee their successful rollout in the appropriate hotels and B2B channels.
• Manage relationships between different distribution stakeholders within the group and Luxury & Lifestyle brands, to support B2B distribution's effectiveness.

#3 Support strategic projects management

Support the success of the team’s strategic projects such as the organization of Accor Luxury Advisory Board, B2B clients’ events and global tradeshows.

• Degree in Business, Management, Hospitality or related fields
• 2+ years of experience in sales coordination, sales operations, project management or relevant fields
• Organizational and analytical skills, rigor, and proactivity are necessary.
• Solutions-focused mindset
• Excellent English proficiency (written and verbal)
• Proficient in Excel, Microsoft Office Suite and other relevant software.
• Previous experience in the hospitality and/or luxury industry, a plus
• Experience with CRM systems and data analysis tools is a plus
• Effective team-player