- Tiempo completo
- Permanente
- FAIRMONT
- Alimentos & Bebidas
__jobinformationwidget.freetext.LocationText__
, Dallas, United States
__jobinformationwidget.freetext.ExternalReference__
REF26380D
Chief Steward
Region
Americas
Este puesto vacante ya se ha cerrado. Consulte puestos parecidos a continuación...
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
ESSENTIAL JOB FUNCTIONS
- Consistently offer professional, friendly and proactive guest service while supporting fellow employees
- Communicate all departmental policies, procedures and other required service standards
- Monitor & maintain the sanitation of kitchen equipment and other areas within the hotel
- Prepare monthly reports on shortages in china, silverware and equipment and requisition replacements as required while following budget guidelines
- Oversee the scheduling and labor management of stewarding employees
- Oversee ordering of chemicals and operating supplies
- Work closely with Banquet department to deliver equipment and food in timely manner
- Attend Banquet Event Order meetings and communicate changes to hourly team
- Work closely with equipment vendors to procure the best product for the best price
- Manage performance of the team
- Prepare and distribute assignments for Stewarding staff and review priorities
- Monitor all work areas for compliance with State Health regulations and Hotel requirements; follow through on any violation
- Coordinate and assist with Banquet function requirements as assigned
- Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of:
- anticipated business levels in each outlet per meal period.
- daily housecount.
- scheduled in-house group activities, locations and times.
- correct chemical handling procedures.
- Inspect all work areas and document discrepancies to be rectified. Develop action plan if needed.
- Inspect quality of work performed by Night Cleaners and resolve deficiencies.
- Ensure scheduled cleaning tasks are completed within specified time frames.
- Communicate status of Service Company with Executive Chef.
- Meet with the Executive Chef and review the Kitchen needs daily.
- Maintain close communication with F&B Managers, working to supply their equipment needs.
- Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications.
- Accommodate requests for additional wares expediently and courteously. Follow up on delivery of all such items.
- Review B.E.O.'s (Banquet Event Orders) at weekly meeting and resolve discrepancies. Determine staffing level and equipment needs. Prepare equipment set-up sheets and ensure follow through on Banquet support needs required from Stewarding.
- Establish par levels and storage requirements for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
- Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
- Ensure that all items are stored in accordance with State/Local Health and Fire Departments regulations and according to Hotel requirements.
- Establish cleaning schedule for all tasks to be completed on a daily/weekly/monthly/quarterly basis, ensuring that all areas are routinely cleaned.
- Develop checklists for employees to follow when completing scheduled cleaning tasks.
- Establish and monitor compliance with recycling/conservation specifications.
- Establish and review labor costs, chemical cost per cover, daily expenses and breakage; resolve discrepancies with Accounting. Track actuals against budget.
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands, while adhering to budget needs.
- Ensure that staff reports to work as scheduled. Document any late or absent employees.
- Coordinate breaks for staff.
- Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.
- Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
- Inspect grooming and attire of staff; rectify any deficiencies.
- Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
- Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.
- Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to Hotel standards.
- Maintain complete records on Attendance Calendars of attendance and any performance/disciplinary conversations with staff.
- Conduct performance reviews in a timely manner.
- Monitor all work areas for compliance with State/local health regulations and hotel requirements; follow through on any violation.
- Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage.
- Monitor and maintain pest control requirements in accordance with hotel standards.
- Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards.
- Monitor and ensure that Stewarding staff follows safety practices.
- Establish a preventive maintenance program for all machinery and maintain accurate records of program.
- Complete work orders for maintenance repairs and submit to Royal Service. Contact Engineering directly for urgent repairs.
- Identify dish machine problems by inspecting washed wares; resolve problem situations.
- Ensure that all maintenance and repairs to machinery are conducted per warranty/ manufacturer's specifications. Maintain accurate documentation of all service repairs.
- Prepare contingency plans for equipment, which cannot be repaired immediately.
- Ensure all closing duties for staff are completed before staff signs out.
- Foster and promote a cooperative working climate, maximizing productivity and colleague morale.
- Respond to all pages by radio/phone promptly.
- Prepare and submit daily/weekly payroll records.
- Document pertinent information in department log book.
- Complete all paperwork and closing duties in accordance with departmental standards.
- Review status of assignments and any follow-up action with on-coming supervisor.
- Meet with vendors monthly to ensure equipment and non-food items purchased are of high quality and cost effective.
- Ensure all silver products are maintained through an established polishing schedule and send silver products for repair or replacement of silver surface.
- University or College degree in a related discipline, preferred
- 5 years’ experience in food service janitorial supervisory position.
- Previous leadership experience in a Stewarding department required
- Strong interpersonal and problem solving abilities
- Computer literate in Microsoft & Windows applications required
- Ability to coordinate a team, work well under a fast paced & high pressure environment, driven to remain calm & courteous at all time, and hold the needs of a guest with high priority.
- Knowledge of proper cleaning techniques, requirements and use of equipment/machinery
- Understands financials of the department
- Highly responsible, reliable & dependable
- Knowledge of proper chemical handling.
- Fluency in English, both verbal and non-verbal.
- Provide legible communication and direction.
- Compute basic arithmetic.
- Ability to:
- satisfactorily communicate in English with management and co-workers to their understanding.
- enforce Hotel standards, policies and procedures with department staff.
- prioritize and organize work assignments, delegate work.
- direct performance of staff and follow up with corrections where needed.
- motivate staff and maintain a cohesive team.
- ascertain departmental training needs and provide such training.
- be a clear thinker in pressure situations and exercise good judgements.
- focus attention on details.
- ensure security of storage room access and hotel property.
- work without direct supervision
PHYSICAL ABILITIES
- Exert physical effort in transporting chemicals, Queen Mary’s, palette jack, pots and pans (50-150 pounds) throughout the hotel.
- Endure various physical movements throughout the work areas.
- Frequent lifting, kneeling, pushing, and pulling
- Frequent bending and reaching
- Reach 1-2 feet.
- Remain in stationary position for 1-3 hours throughout work shift.
What’s in it for you:
- Paid time off
- Medical, Dental and Vision Insurance
- 401K Retirement Plan
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academy designed to sharpen your skills.
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Related jobs
Salario
Ubicación
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Banff
Area
Alimentos & Bebidas
Descripción
Engaging service, delicious cuisine and distinctive surroundings make every special event at the Fairmont Banff Springs a truly memorable affair. Showcase your service and organization strengths as an
Referencia
0da2ab90-d82c-4b68-9bf1-9f9dce974d05
Fecha de cierre
01/01/0001
Salario
Ubicación
Sofitel Philadelphia at Rittenhouse Square, Philadelphia, United States
Experience Level
Entry Level
Jornada de trabajo
Medio tiempo
Brands
SOFITEL
Tipo de contrato
Permanente
Locations
Philadelphia
Area
Alimentos & Bebidas
Descripción
Showcasing your unique personality and skills, you will engage with guests to create a memorable dining experience!You will be responsible for welcoming guests in our urban chic lounge Liberté, explai
Referencia
9bdefb2b-4df5-421d-a333-e5c3e8ce6924
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Pacific Rim, Vancouver, Canada
Experience Level
Associate
Jornada de trabajo
Eventual
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Vancouver
Area
Alimentos & Bebidas
Descripción
Why work for Fairmont Pacific Rim?Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver A competitive rate of $20.40 per hourComplimentary
Referencia
714147ff-470f-4b8c-ab1d-3973d4c5aafd
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Pacific Rim, Vancouver, Canada
Experience Level
Associate
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Vancouver
Area
Alimentos & Bebidas
Descripción
Why work for Fairmont Pacific Rim?Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver A competitive rate of $22.45 per hourA Food & Beve
Referencia
068e7d18-484f-4491-ab8f-223601483509
Fecha de cierre
01/01/0001
Salario
Ubicación
ibis Santiago Las Condes Manquehue, Las Condes, Chile
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
IBIS
Tipo de contrato
Permanente
Locations
Las Condes
Area
Alimentos & Bebidas
Descripción
Atender al cliente / huésped en el restaurant y bar, garantizando un servicio acorde a los estándares de calidad exigidos por la marca.Montar los platos elaborados, realizar montaje buffet velando por
Referencia
087d7062-ef45-4047-815b-7eb5d3e6db72
Fecha de cierre
01/01/0001
Salario
Ubicación
SLS South Beach Miami, Miami Beach, United States
Experience Level
Entry Level
Jornada de trabajo
Tiempo completo
Brands
SLS
Tipo de contrato
Permanente
Locations
Miami Beach
Area
Alimentos & Bebidas
Descripción
Job Purpose:Under the general guidance of the Restaurant Managers, assist in ensuring efficient service of all food in the venue and provide guests with exceptional service by assisting and supporting
Referencia
f9004aa5-1f15-43df-941a-6a2a6043a152
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Banff Springs, Banff, Canada
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Banff
Area
Alimentos & Bebidas
Descripción
STOCK Food & Drink is searching for a creative, enthusiastic and self-motivated individual. As the Restaurant Manager you will provide vision and leadership that fosters an engaged team and ensures qu
Referencia
d5b1194e-09bf-4d58-8359-855b1d8386fa
Fecha de cierre
01/01/0001
Salario
Ubicación
, Hamilton, Bermuda
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
ACCOR
Tipo de contrato
Permanente
Locations
Hamilton
Area
Alimentos & Bebidas
Descripción
Summary of Responsibilities: Reporting to the Director of Food & Beverage and the Outlet Manager, responsibilities and essential job functions include, but are not limited to, the following:Consistent
Referencia
1543e318-b6d6-4508-a0a9-79e7108aeb06
Fecha de cierre
01/01/0001
Salario
Ubicación
Mövenpick Hotel Apartments Downtown Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
MOVENPICK
Tipo de contrato
Permanente
Locations
Dubai
Area
Alimentos & Bebidas
Descripción
Are you a passionate who is not afraid of thinking outside the box ? Then, we have the job for you. As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to th
Referencia
06a28b01-3977-4c7e-a359-81379daa0f37
Fecha de cierre
01/01/0001
Salario
Ubicación
Fairmont Vancouver Airport, Richmond, Canada
Experience Level
Mid-Senior Level
Jornada de trabajo
Tiempo completo
Brands
FAIRMONT
Tipo de contrato
Permanente
Locations
Richmond
Area
Alimentos & Bebidas
Descripción
Assistant Outlets ManagerPassionate about guest interaction, teamwork and food and beverage? As Assistant Outlets Manager at Fairmont Vancouver Airport, you will lead and support the F&B team as busi
Referencia
27274f24-48a9-48c6-8277-da57e89d1a5d
Fecha de cierre
01/01/0001