Waiter

PURPOSE OF POSITION

This position is concerned with being responsible for the set up & clearing of the outlet. Serve food & beverage to the guest according to the service rules, policy, procedure & etiquette.

KEY ROLES & RESPONSIBILITIES

• Possess a pleasant personality and good manners so that he is presentable when conversing with patrons/residents and commands respect when dealing with staff
• Check on the outlet set up. Ensures that the tables set up are set according to the standard or instructed by the Management Team
• All patrons should be greeted warmly upon arrival at the door and escorted to the table.
• Responsible for picking up and serving of food and beverage orders. Food & beverage must be served promptly to the guest once it is ready, so that it arrives at the patron’s table at the correct temperature.
• Ensure all beverages and snacks are served according to the service standard.
• Thank all patrons for patronizing the outlet upon their departure.
• To clear and tidy up tables after the departure of the patrons as quickly as possible. Clear all soiled plates, glasses, and silverwares to stewarding area.
• To assist the station captain in his overall duties
• Can be assigned to other section by the management team when the need arises.
• Learn to know individual patron’s names and should remember their preferences to extend a personalized service.
• Should always ensure that the mise en place on every side station is at par stock level.
• To send operating equipment for cleaning or burnishing once a week.
• To send linen for exchange (time stated by linen room), ensure that all linen are clean at all times and that the correct amount are being collected.
• To clean and set up the coffee machine mise en place and ensure that sufficient stock is insufficient.
• To have complete knowledge on the food, beverage, service available, preparation methods
• To be aware of Raffles Hotel standards & policies.
• To be aware of the procedure concerning hotel fire & life safety/ emergency procedures.
• To apply the necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• To relay any customer complaints to manager
• To report for duty on time wearing clean & complete uniform at all times.
• To maintain a high standard of personal appearance and hygiene at all times.
• To attend daily briefing & training classes.
• To maintain good working relationships with your own colleagues and all other departments.
• To provide courteous and professional service at all times.
• To ensure proper setting, clearing, cleanliness of, including sufficient food in the buffet spread ın case of buffet set ups
• To carry out any other reasonable duties and responsibilities as assigned by management team

PERSONAL ATTRIBUTES

• Motivator & self starter
• Display initiative
• Commitment to professional values
• Team player
• Customer / people oriented

Created / open-minded

We are seeking a professional and enthusiastic Waiter to join our team in İstanbul, Turkey. As a Waiter, you will be responsible for providing exceptional dining experiences to our guests, showcasing our cuisine, and maintaining the highest standards of customer service.

• Greet and welcome guests warmly, ensuring a positive first impression
• Take accurate food and beverage orders, demonstrating knowledge of menu items and daily specials
• Serve food and drinks efficiently and with a friendly demeanor
• Anticipate guest needs and respond promptly to requests
• Maintain a clean and organized dining area
• Process payments accurately and handle cash and credit transactions
• Collaborate with kitchen staff to ensure timely food delivery and quality
• Adhere to all food safety and sanitation guidelines
• Assist in setting up and breaking down dining areas as needed
• Participate in team meetings and training sessions to enhance service skills

• Previous experience as a waiter in a hotel or restaurant setting is preferred
• Excellent interpersonal and communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work efficiently in a fast-paced, high-pressure environment
• Team player with a positive attitude and willingness to assist colleagues
• Knowledge of food and beverage service standards
• Basic math skills for handling cash and credit transactions
• Physical stamina to stand for long periods and carry trays
• Flexibility to work various shifts, including weekends and holidays
• Proficiency in English; knowledge of Turkish or other languages is a plus
• Food safety certification (e.g., ServSafe) is advantageous
• High school diploma or equivalent

Privacy Notice for Job Applicants

Zorlu Yapı Yatırım Anonim Şirketi Zorlu Center Otelcilik Şubesi, located at Levazım Mah. Vadi Cad. Zorlu Center No:2 İç Kapı No: 170 Beşiktaş/İstanbul, acting as a data controller (the "Company" / "Zorlu"), places the utmost importance on the protection of your personal data.

Accordingly, our Company processes the personal data of job applicants in full compliance with the provisions of the Personal Data Protection Law No. 6698 (the "Law" / "PDPL").

For detailed information on how your personal data is processed, please refer to our Privacy Notice for Job Candidates.

https://rafflesistanbul.guestservice.app/blank/153/51772