Telephone Operator

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We are seeking a professional and friendly Telephone Operator to join our team in Baghdad, Iraq. As the primary point of contact for our Hotel, you will play a crucial role in delivering exceptional customer service through efficient telephone communication.

• Handle incoming and outgoing calls promptly and professionally
• Provide accurate information about our services and facilities to callers
• Assist customers with inquiries and route calls to appropriate departments
• Maintain detailed and organized call logs
• Coordinate messages and information between different departments
• Operate switchboard and other communication systems efficiently
• Respond to emergency situations calmly and follow established protocols
• Collaborate with team members to ensure seamless communication within the organization
• Stay updated on company policies, procedures, and local information to assist callers effectively
• Maintain a friendly and professional demeanor at all times, representing our organization's values

• Prior experience in a customer service role, preferably in a hospitality setting
• Strong knowledge of proper telephone etiquette and effective communication techniques
• Basic computer skills to navigate organizational systems and record information efficiently
• Ability to remain calm and composed in high-pressure situations
• Exceptional multitasking abilities to manage multiple calls and requests simultaneously
• Detail-oriented approach to ensure accuracy in message taking and information relay
• Flexible attitude and willingness to work various shifts as required
• Strong organizational skills to manage call logs and maintain efficient communication flow