IT manager

About Our Hotel

Step into the enchanting world of Fairmont Mount Kenya Safari Club, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance, conservation, and unforgettable experiences. Nestled within the renowned Mount Kenya Wildlife Conservancy, our hotel offers an extraordinary opportunity to immerse yourself in nature with our unique eco-safari adventures, all set within a landmark property that captures the very essence of Kenya's natural beauty.

Set against the awe-inspiring backdrop of Mount Kenya, Africa's second-highest peak, Fairmont Mount Kenya Safari Club is more than just a hotel—it's a haven where you can rejuvenate your spirit, indulge in exceptional culinary delights, and embark on safari experiences that are as unique as they are exhilarating. Whether you're exploring the untamed wilderness of Mount Kenya, or uncovering the rich heritage woven into the fabric of our hotel, every moment here is designed to help you reconnect with nature, with yourself, and with the world around you.

Conveniently located just a scenic 3-hour drive from Nairobi, Fairmont Mount Kenya Safari Club also offers the luxury of its own landing strip, just a quick 45-minute flight from Nairobi. Our prime, central position places you at the gateway to some of Kenya's most celebrated landscapes and conservation areas. From the pristine beauty of Ngare Ndare forests and waterfalls to the majestic Aberdares and the world-renowned sanctuaries of Ol Pejeta, Samburu, and Solio, our club provides unparalleled access to the heart of Kenya's natural wonders. At Fairmont Mount Kenya Safari Club, every experience is an invitation to discover, to fall in love, and to create memories that will last a lifetime

Fairmont Mount Kenya Safari Club has been consistently ranked among the world’s finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africa’s top destinations. In addition, the hotel has been honored as Africa’s Leading Hotel by the World Travel Awards for the fourth consecutive year, most recently in 2025.

We seek an IT Manager to lead and manage the hotel’s Information Technology operations in alignment with Accor’s IT policies, ensuring efficient, secure, and cost-effective use of technology across all departments. This role is responsible for strategic IT planning, infrastructure and systems management, user support and training, vendor coordination, and data security. The position serves as a key advisor to hotel leadership on IT matters, supporting operational excellence and enhancing guest and staff experiences through reliable and innovative technology solutions.

1. IT Strategy & Management

• Lead the development and execution of the hotel's IT plan in alignment with Accor's policies.

• Build strong relationships with Hotel GMs, EXCOM, HODs, and other key stakeholders to support operational needs.

• Provide regular status reports on IT operations to the General Manager and regional IT leadership.

• Identify IT-related risks and engage Hotel Management and the regional team to ensure timely mitigation, including PCI compliance.

• Keep abreast of emerging technologies and provide recommendations for system improvements or upgrades.

2. Infrastructure (Hardware) Management

• Ensure use of approved Accor hardware partners for all IT hardware needs.

• Maintain hardware including computers, servers, routers, switches, POS devices, PABX, screens, UPS, and cabling.

• Escalate unresolved hardware issues through appropriate channels to ensure minimal downtime.

3. Software & Systems

• Enforce usage of only original, licensed, and approved software across all hotel systems.

• Ensure compliance with Accor’s IT policies, licensing, and security standards.

• Coordinate support with software vendors and escalate issues as needed.

4. User Access & Support

• Monitor and control system access; ensure users only access systems required for their job function.

• Coordinate with the Training Department to deliver ongoing user training on essential software functions.

• Support staff in their day-to-day IT needs to enhance efficiency and system utilization.

5. Data Security & Backup

• Enforce adherence to Accor's IT Security and Data Protection Policies.

• Ensure regular and reliable backups of all user-generated and system-critical data.

• Manage system integrity and protect against unauthorized access or data loss.

6. Budgeting & Project Management

• Prepare and manage the IT budget in consultation with Finance and the General Manager.

• Lead IT projects from initiation through execution, including upgrades, installations, and migrations.

• Support the approval process for IT expenditures with sound business justifications.

• Extensive experience (minimum 5 years) in a luxury or upscale hotel environment, with at least 2 years in a similar leadership role.
• Experience with network infrastructure, server maintenance, cloud systems, and data security.
• Proven ability to lead IT projects, manage vendors and budgets, and support end-users across multiple departments.
• Exceptional leadership and team management abilities. 
• Strong problem-solving and communication skills.
• Excellent communication and interpersonal abilities, with the capacity to interact effectively with guests, staff, and other stakeholders.
• Strong problem-solving and decision-making capabilities, with the ability to address challenges proactively and effectively.
• Experience working with multinational teams and regional/global IT support structures is an added advantage.

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.